Service Delivery Manager

Coventry - UK

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Service Delivery Manager

Coventry

40 hours per week (Mon-Fri - 08:30-17:00)

40000

Lead people. Improve service. Make things work better every day.

Manheim Vehicle Services part of Cox Automotive supports customers across the automotive sector with high-quality vehicle preparation and remarketing services. Were growing and our customer base is expanding

We are looking for a Service Delivery Manager to act as the operational link between our on-site teams andthekey clients we have contracts with..

This is not a sales or account management role. Its about owning service delivery managing escalations and making sure the operation runs properly every day.

Why Join Us & Whats In It For You

As a Cox Automotiveteam member youll have access to a wide range of benefits including exclusive discounts cashback offers and our brilliant peer to peer recognition scheme. And theres even more to enjoy:

Option to buy additional holiday days

Your birthday off every year - paid

One annual Well-Being Day for you to relax and recharge

One paid Charity Day to give back and support a cause that matters to you

Opportunities for career progression across the Cox Automotive network

Competitive pension scheme

About the Role:

You will act as the bridge between our customer service team operational vehicle teams and our clients. Your focus will be:

Ensuring vehicles are prepared and delivered in line with agreed service levels.
Acting as the main escalation point for service issues or complaints.
Meeting with clients face to face to review performance resolve concerns and maintain trust.
Translating client expectations into clear daily operational priorities.
Identifying root causes of recurring issues and implementing practical fixes.
Youll be visible on site walking the floor supporting the team and stepping in when things need resolving.

What Youll Be Doing:

Acting as primary contact for key client relationships and service reviews.
Managing service delivery against SLAs and agreed KPIs.
Handling escalations calmly and professionally.
Leading daily operational priorities with the on-site team.
Investigating recurring issues and driving continuous improvement.
Communicating clearly between clients and operational teams.
Coaching and developing team members to improve service performance.

This role is best suited to someone who:

Has led operational or service delivery teams (not sales or business development).
Has managed client relationships in a live operational environment.
Is comfortable handling escalations and difficult conversations.
Understands SLAs KPIs and service performance metrics.
Enjoys solving problems and improving processes.
Prefers being operationally involved rather than desk-based.
Comes from logistics facilities field services utilities manufacturing or similar environments.
Automotive experience is welcome but not essential.

What success looks like:

Clients trust you and know issues will be resolved.
The team understands priorities and delivers consistently.
Escalations reduce because root causes are fixed.
Communication is proactive not reactive.
The operation runs more smoothly each month.

If youve led a service or operations team in another sector (logistics facilities field services customer operations manufacturing utilities etc.) wed love to hear from you. Vehicle knowledge can be learned.

Were Committed to Inclusion

We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.

Ready To Join Our Team & Make A Difference
Apply now and drive your career forward with one of the automotive industrys most trusted names.

STRICTLY NO AGENCIES PLEASE
We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.

Who we are

Cox Automotive is the worlds largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers fleets and retailers.
Our businesses are organised around our customers core needs across vehicle
solutions mobility remarketing funding and retail.

The Benefits

Benefit 4

Benefit 5

Benefit 6

Testimonials

Aneliese Platts
Senior Designer

The people that work here are what sets Cox Automotive apart. We genuinely work as a team and I feel the same level of support everywhere in the business. Working here is like a family away from home but most importantly we have fun whilst doing it!

Ann Fairbanks
Executive PA & Business Support

I wouldnt be where I am today without Cox Automotive. The company has real culture of learning pushing the boundaries and making YOU better. Its all built on strong values that are more than just words theyre acted on every single day.

Gemma Hepple
National Operations Manager

In my nine years here Cox Automotive has allowed me to learn grow and hone my skills. Theres a real commitment to inclusion and diversity and today I am proud to be in what was historically perceived to be a mans role.

Documents

Required Experience:

Manager

Service Delivery ManagerCoventry40 hours per week (Mon-Fri - 08:30-17:00)40000Lead people. Improve service. Make things work better every day.Manheim Vehicle Services part of Cox Automotive supports customers across the automotive sector with high-quality vehicle preparation and remarketing services...