IT 1st Line Service Desk Analyst
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As Senior Service Desk Analyst you will
- Provide firstline support for hardware telephony and key business applications
- Build repair and prepare hardware devices to support daytoday operations
- Use investigative questioning to troubleshoot issues effectively
- Support rootcause analysis and help identify and reduce recurring problems in line with ITIL processes
- Maintain accurate incident logging and carry out Active Directory administration
What youll bring
- Experience in IT Service Desk support with strong customer service skills across both phone and facetoface interactions
- Confident technical knowledge including Windows 11 and the Microsoft Office suite
- Strong communication organisation and attention to detail
- A selfmotivated positive approach with the ability to work under pressure and to deadlines
- Experience with service logging tools ITIL principles or Microsoft qualifications (desired but not essential)
Qualifications :
.
Additional Information :
Were all about rewarding our teams hard work thats why
Youll receive a competitive salary pension contribution as well as:
- The chance to further your career across our well-known brands as one of the industrys top apprenticeship providers we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands so you enjoy your favourite food and drink at a discount.
- Free employee assistance program mental health well-being financial and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. so you can enjoy a weekend away without breaking the bank.
- Refer a friend who do you know who could be interested in a new role When they are placed you could earn 1500 for referring them!
- Wagestream access your wage before payday for when life happens.
- Retail discounts Receive up to 30% off at Superdrug exclusive discounts with three mobile along with many more
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
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