As a Commercial Account Manager you will be responsible for driving revenue growth developing strong customer relationships and ensuring exceptional customer satisfaction across our commercial customer portfolio. You will partner closely with crossfunctional teams to execute effective sales strategies acquire new customers and expand revenue within existing accounts. This role sits at the intersection of commercial strategy solution selling and customer success ideal for a sales professional passionate about AIpowered technology and business transformation.
Develop and execute strategic account plans to achieve revenue targets and expand the commercial customer base
Collaborate with account specialists solution consultants product teams and marketing to drive effective sales and renewal strategies
Represent the voice of the customer internally to influence product and service improvements
Meet or exceed all sales KPIs including quota pipeline coverage and forecast accuracy
Drive new business acquisition through targeted outreach prospecting and strategic sales initiatives
Identify qualify and close new opportunities within assigned territories or market segments
Expand customer value through upsell and crosssell initiatives across the full portfolio
Maintain a strong accurate sales pipeline that reflects opportunity health and progression
Serve as the primary point of contact for commercial customer inquiries commercial discussions and escalations
Build and nurture longterm trusted relationships with key customer stakeholders
Ensure high levels of customer satisfaction adoption and retention
Partner with Customer Success to ensure seamless onboarding and continued value realization
Lead customer presentations discovery sessions and business reviews for complex commercial opportunities
Develop a deep understanding of customer business needs workflows and compliance challenges
Present tailored technology solutions that demonstrate measurable business outcomes
Conduct regular account reviews to identify expansion opportunities and ensure aligned objectives
Work with solution consultants to design and position customized AIenabled solutions
Coordinate with professional services to support timely and successful implementations
Partner with Alliances & Partnerships teams for strategic account development
Relay customer insights to product engineering and marketing to shape future roadmap and messaging
Bachelors degree in Business Marketing or related field
35 years experience in account management or sales within the software or technology sector
Proven record of overachievement against sales targets
Strong understanding of AI SaaS and technologydriven solutions
Exceptional communication negotiation and presentation skills
Experience with solution selling strategic planning and multistakeholder engagement
Proficiency in CRM and sales analytics platforms
MBA or advanced business degree
Experience in AI ML or datadriven product environments
Demonstrated success managing commercial or midmarket accounts
Proven ability to build and grow partner and channel relationships
Sales Performance
Quota attainment
Revenue growth
Win rate and deal velocity
Customer Relationship Management
Customer satisfaction (CSAT)
Retention & renewal rates
Net Promoter Score (NPS)
Operational Excellence
Forecast accuracy
Pipeline coverage and health
Sales productivity
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Whats in it For You
Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.
We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.
As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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Required Experience:
Manager
Thomson Reuters empowers professionals with cutting-edge technology solutions informed by industry-leading content and expertise.