Seller Account Manager, Marketplace

Winnipeg - Canada

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

The Dufresne Group is currently seeking a Seller Account Manager Marketplaceto join our E-commerce Team. This role will be based in Winnipegat our Home Office at 147 Commerce Drive or remotely within Canada.

The Seller Account Manager (SAM) is responsible for driving the ongoing success of TDG marketplace sellers by optimizing their performance expanding their commercial potential and ensuring they deliver a highâquality experience to TDG customers. This role will support both marketplace sellers and drop ship vendors ensuring each meets TDG operational SLAs catalog accuracy requirements and customer experience standards.

The SAM manages a portfolio of sellers supporting them across business operational and technical topics to maintain an accurate and competitive catalogue identify revenueâdriving opportunities and ensure compliance with TDG standards.

This role plays a key part in strengthening seller relationships growing category sales and contributing to the overall health and strategy of the marketplace.

The Dufresne Group is committed to investing in our team members; we offer:

Market competitive wages;
Comprehensive benefits plan and excellent employee discounts;
Employer-Sponsored Retirement Savings Plan;
Career growth and continuous development;
Respectful and family-oriented working environment with strong company values;
The opportunity to work for one of Canadas Best Managed Companies.

As the Seller Account Manager Marketplace you will:

Manage a large portfolio of sellers in different markets and categories
Identify and grow opportunities within categories
Develop strategic seller accounts and build strong relationships
Ensure sellers keep their catalogue updated and incorporate sellers products into promotional activities
Support drop ship vendors with operational troubleshooting fulfillment performance and catalog accuracy
Proactively reach out to sellers on a regular basis and respond quickly to any incoming inquiries
Conduct deep-dive performance analysis for each seller and share strategic recommendations to maximize sales growth and improve customer satisfaction
Monitor drop ship KPIs (shipâcomplete rate routing compliance cancellations) and work with operations to address gaps
Act as the conduit between customer service team and sellers
Work closely with supply chain/operations teams to resolve vendor fulfillment or routing issues for drop ship
Understand the unique needs of each seller and share personalized support
Have a deep understanding of seller on-boarding and the marketplace platform
Demonstrates the companys values in all aspects of their work performance

As a successful candidate you will have the following:

35 years of experience in ecommerce marketplace operations account management vendor management or merchant success
Previous experience in marketplace a plus
Experience managing a book of business and driving commercial results (GMV revenue margin or operational KPIs)
Experience working with sellers brands or retailers on catalog quality operational troubleshooting or performance analytics
Familiarity with ecommerce platforms (e.g. Mirakl Shopify Amazon Seller Central) is an asset
Strong analytical skills with experience using dashboards or performance tools (Excel Looker PowerBI etc.)
Bachelors degree in Business Marketing Retail Management Commerce or a related field
Combination of education and experience will be considered
Strong communication and relationshipâbuilding skills
Analytical mindset with ability to interpret performance data
Problemâsolving abilities across operational and technical issues
Organized and detailâoriented able to manage multiple seller priorities
Proactive resourceful and adaptable in a fastâpaced environment
Ability to influence without authority and guide sellers toward best practices
Drivers License Required.
A satisfactory Criminal Record Check may be required

Required Experience:

Manager

The Dufresne Group is currently seeking a Seller Account Manager Marketplaceto join our E-commerce Team. This role will be based in Winnipegat our Home Office at 147 Commerce Drive or remotely within Canada.The Seller Account Manager (SAM) is responsible for driving the ongoing success of TDG market...

This role plays a key part in strengthening seller relationships growing category sales and contributing to the overall health and strategy of the marketplace.

The Dufresne Group is committed to investing in our team members; we offer:

Market competitive wages;
Comprehensive benefits plan and excellent employee discounts;
Employer-Sponsored Retirement Savings Plan;
Career growth and continuous development;
Respectful and family-oriented working environment with strong company values;
The opportunity to work for one of Canadas Best Managed Companies.

As the Seller Account Manager Marketplace you will:

Manage a large portfolio of sellers in different markets and categories
Identify and grow opportunities within categories
Develop strategic seller accounts and build strong relationships
Ensure sellers keep their catalogue updated and incorporate sellers products into promotional activities
Support drop ship vendors with operational troubleshooting fulfillment performance and catalog accuracy
Proactively reach out to sellers on a regular basis and respond quickly to any incoming inquiries
Conduct deep-dive performance analysis for each seller and share strategic recommendations to maximize sales growth and improve customer satisfaction
Monitor drop ship KPIs (shipâcomplete rate routing compliance cancellations) and work with operations to address gaps
Act as the conduit between customer service team and sellers
Work closely with supply chain/operations teams to resolve vendor fulfillment or routing issues for drop ship
Understand the unique needs of each seller and share personalized support
Have a deep understanding of seller on-boarding and the marketplace platform
Demonstrates the companys values in all aspects of their work performance

As a successful candidate you will have the following:

35 years of experience in ecommerce marketplace operations account management vendor management or merchant success
Previous experience in marketplace a plus
Experience managing a book of business and driving commercial results (GMV revenue margin or operational KPIs)
Experience working with sellers brands or retailers on catalog quality operational troubleshooting or performance analytics
Familiarity with ecommerce platforms (e.g. Mirakl Shopify Amazon Seller Central) is an asset
Strong analytical skills with experience using dashboards or performance tools (Excel Looker PowerBI etc.)
Bachelors degree in Business Marketing Retail Management Commerce or a related field
Combination of education and experience will be considered
Strong communication and relationshipâbuilding skills
Analytical mindset with ability to interpret performance data
Problemâsolving abilities across operational and technical issues
Organized and detailâoriented able to manage multiple seller priorities
Proactive resourceful and adaptable in a fastâpaced environment
Ability to influence without authority and guide sellers toward best practices
Drivers License Required.
A satisfactory Criminal Record Check may be required