ASX: Powering Australias financial markets

Why join the ASX

When you join ASX youre joining a company with a strong purpose to power a stronger economic future by enabling a fair and dynamic marketplace for all.

In your new role youll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub.

Want to know why we are a great place to work click on the link to learn more.

are more than a securities exchange!

The ASX team brings together talented people from a diverse range of disciplines.

We run critical market infrastructure with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations program delivery financial products investor engagement risk and compliance.

Were proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ inclusion promote gender equality accessibility and wellbeing inspire giving and volunteering and celebrate cultural and religious events creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality were committed to a fair and inclusive workplace where everyone can thrive.

The Customer Insights and Experience team is a function within Customer Technical Operations & Resilience in the Enterprise Customer and Operations division at ASX. This team enables the customer driven pillar of ASXs FY28 strategy and exists to design and deliver integrated stakeholder frameworks and insights that empower ASX teams to adopt data driven practices elevating stakeholder experience and driving sustainable value for ASX and the Market.

Your responsibilities

• Champion exceptional stakeholder experiences by designing and implementing holistic engagement frameworks that clearly define purpose and guiding principles. These frameworks encompass identification mapping modelling process design and governance ensuring every stakeholder interaction is meaningful and impactful.
• Evaluate and enhance feedback and consultation channels aligning them with industry-leading practices across all stakeholder groups. Connect actionable insights with organisational strategy to drive ongoing improvement in stakeholder satisfaction and engagement.
• Strengthen governance transparency and accountability of stakeholder engagement by working with stakeholder owners to map risks controls insights reporting mechanisms and governance structures. Proactively review and optimise engagement frameworks and processes to foster a culture of continuous improvement.
• Develop a unified communications playbook that serves as the definitive resource for business-as-usual operations incidents and events. This ensures consistent efficient and aligned messaging for all stakeholders.
• Proactively address any gaps in crisis communication by establishing clear authority and approval pathways for external communications with robust frameworks for drafting approving and releasing messages. Coordinate decisive aligned engagement during critical incidents or major events. Safeguard the organisations interests and reputation through timely transparent and effective communication.
• Design insightful stakeholder engagement metrics and reporting tools that empower ASX Executives and Boards enabling data-driven strategic decisions and effective risk management.
• Drive impactful consultation and informed decision-making by facilitating high-value stakeholder forums and supporting a unified organisational perspective. This approach enhances understanding of interdependencies and enables coordinated strategic action across the enterprise.

Your experience and qualifications

Must have

• 5 years experience in a customer and/or stakeholder engagement role
• Proven ability to design refine and implement stakeholder engagement processes and frameworks including feedback loops and consultation processes
• Strategic thinking and project management skillset with experience developing and implementing engagement strategies.
• Strong communication and facilitation skills with experience leading forums and driving collaboration across teams
• Organisational and digital skills with the ability to prioritise systemise and summarise large quantities of data and information across various sources
• Ability to create unified communication playbooks for consistent messaging.
• Experience establishing crisis communication protocols and approval processes.
• Skill in designing metrics for executive decision-making and risk management.
• Experience working with Senior Stakeholders
• Relevant tertiary qualification or equivalent professional experience in business communications governance or a related field.

Nice to have

• Financial Services experience
• Skills in risk assessment controls and governance; risk management or audit experience.
• Analytical ability for extracting insights and reporting; experience with stakeholder sentiment analysis and KRI reporting.

We make hiring decisions based on your skills capabilities and experience and how youll help us to live our values. We encourage you to apply even if you dont meet all the criteria of this role.

If you need any adjustments during the application or interview process to help you present your best self please let us know at

At ASX Group our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time we encourage you to apply if you are interested in part-time or other flexible working arrangements.

We will arrange for successful candidates to have background checks including reference and police checks completed as part of the on-boarding process.

To be considered for this position candidates must be legally authorised to work in Australia on a permanent basis without any restrictions.