Learning and Development Manager

Who We Are

iSelect and Compare the Market are trusted well-known brands dedicated to helping millions of Australians compare and buy personal finance and household products such as insurance energy and loans. Together we provide a seamless customer-focused experience that makes it easier for Australians to find the right products to suit their needs.

What Youll Be Doing

Were building something special across iSelect and Compare the Market and our L&D Manager has a big part to play!

Working across our multiple contact centres means stepping into the heart of our business - where energy is high teamwork is strong and customer moments also partner closely with our corporate teams to elevate capability and support leaders right across the organisation. Theres plenty of momentum variety and opportunity to make a real impact.

Youll bring this to life through:

• Leading and developing a talented L&D team - Create a supportive energised environment where your small but mighty team can do great work and grow their skills
• Designing capability-lifting learning - Build programs that grow confidence in new skills with a strong focus on technology and systems including AI as well as shaping leadership pathways in partnership with our Head of Learning and OD
• Own and elevate onboarding - Oversee onboarding and training for multiple contact centres ensuring new starters feel welcomed confident and set up for success
• Creating modern engaging content - Use contemporary tools to design practical relevant learning people enjoy and can apply straight away
• Driving improvement through data and insights - Use feedback evaluation frameworks and performance data to refine programs and show clear impact
• Business partnering - Collaborate closely with our leaders and external experts to align capability needs and bring in vendors where they add real value
• Owning our mandatory training and LMS - Keep compliance on track maintain accurate user-friendly learning systems and give leaders clear visibility of progress
• Managing the L&D budget with purpose - Allocate resources thoughtfully to maximise impact and ensure sustainable high value learning solutions

Whats In It For You

At Compare the Market and iSelect were all about helping people make smart choices and joining us might just be offer an environment where your ideas are heard your contributions are valued and your growth genuinely matters. Collaboration is part of our DNA and youll be joining a supportive forward-thinking team where you can do meaningful work (and be recognised for it!)

Were guided by three shared values that shape how we work how we treat each other and how we show up for our customers - Drive Noble Intent and All Together.

Plus we offer a range of great perks to help you thrive both in and out of work:

• Vibrant and social community who have annual celebrations family fun days and regular events
• Enjoy flexible work arrangements including the option of one day working from home each week or a 9-day fortnight
• Enjoy additional leave days - ME leave and Volunteer Day leave
• Free coffee on Mondays
• Option to purchase additional leave
• Return To Work bonus for returning parents
• Quarterly Award and Recognition program

What Sets You Apart

This role is ideal for someone who loves creating learning experiences that truly land enjoys leading a team and thrives on partnering with leaders to make a lasting impact. If that sounds like you heres what youll bring:

• Proven experience in a contact centre environment (to help you hit the ground running)
• Handson design and delivery of learning that lifts capability and results
• A natural ability to build relationships and influence leaders
• The ability to turn strategy into practical measurable learning solutions
• A strong grasp of customer operational and commercial performance drivers
• Confidence using LMS data and insights to guide decisions and show clear impact
• Experience leading teams to execute scalable sustainable L&D programs

InterestedLets chat!

At Compare the Market and iSelect were proud to be an Equal Opportunity Employer and we embrace diversity.

This role is available to candidates with unlimited Australian working rights only. Sponsorship is not available.

Compare the Market and iSelect are committed to protecting your privacy. All applications and personal information are kept confidential and securely stored in line with Australian privacy laws used only for recruitment purposes and not shared with third parties outside the Auto and General Holdings Group without your consent.