Manager, Supply Chain Operations
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Own the day-to-day management and delivery of our Supply Chain for items sent to our repair depots in Europe. Building a strong working relationship with our network of repair and fulfilment vendors to deliver a best-in-class customer service while identifying and enacting operational improvements and expanding our capabilities where required.
Proactively manage the relationship and performance of Repair Vendors (depot repair) including the delivery of transformational improvement within the vendors operations resulting in a better service for our customers.
Where appropriate develop relationships with new vendors to deliver on our strategic business goals and implement operational improvements.
Build and maintain KPI analysis and tracking dashboards for service delivery and service costs/outcome analysis while contributing to design improvements of these tools
Provide regular on-site support to our Vendors to drive improvements in turnaround performance and develop process efficiencies.
Own and manage the day-to-day Supply Chain related processes ensuring we provide the customer with a seamless claims experience e.g. resolving client escalations assisting vendors with unforeseen issues
Work alongside our Vendor Management team to ensure processes are consistent scalable and optimised from both a cost and efficiency perspective across all product categories. Job Description Manager Supply Chain Operations Job Responsibilities
Build a strong working relationship with our customer service sourcing and IT delivery teams to ensure we deliver the best outcome for customers while maintaining and improving cost efficient operations
Qualifications :
Skills:
Customer-obsessed Focus on delivering outcomes
Strong analytical skills; detail-oriented
Good collaborative and interpersonal skills; team player
Growth mindset keen to develop
Proactive problem solver excited by challenges
Experience:
Managing 3 rd parties to deliver against set service levels
Project management and planning
Experience making sense of large datasets
Experience identifying and delivering operational efficiency improvements
Preferred:
Power BI or Tableau skills
Insurance or financial services background
Knowledge/Education:
Fluent in English
European language skills
Degree level educated
Knowledge of Excel SQL Tableau and API integrations
Additional Information :
We work in a hybrid model: 3 days in the office 2 days from home.
All your information will be kept confidential according to EEO guidelines.
The Team: is an Equal Opportunity Employer
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Inventory Control
- Procurement
- SAP
- Supply Chain Experience
- SAP Supply Chain Management
- Production Planning
- Supplier Management
- ERP Systems
- Materials Management
- Logistics
- Manufacturing
- MRP
About Company
SquareTrade, an Allstate company, is not just transforming the consumer electronics insurance space—we’re redefining it. Our award-winning customer-first mindset has made us the trusted partner of global giants like JB Hi-Fi, Amazon, Walmart, and T-Mobile. With 5-star reviews in the t ... View more
