Digital Operations Manager
Share
Job Location:
Nottingham - UK
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Role: Digital Operations Manager
Contract: Fixed Term Contract / Secondment
Shift pattern: Full Time
Location: Nottingham
Closing date: 6th March
Recruitment Partner: Matthew Nelligan
What youll be doing
Working in the Digital Operations team youll collaborate with various teams across the business as well as suppliers. Youll monitor manage and coordinate the operational delivery of our online customer offer being involved in everything from troubleshooting website issues and managing online fraud risk to analysing data to gain insight into how we can make the service better.
Key responsibilities
Building and maintaining senior stakeholder relationships working cross functionally across various functions and third-party suppliers. Accountable for leading the operational delivery and development agenda for your areas.
You will play a key role as an Operations SME in our major website transformation program providing knowledgeable insights ensuring both customers and colleagues are considered at every stage.
Use data and insights to identify customer pain points and operational inefficiencies translating them into clear opportunities.
Managing and being responsible for the online trading operation owning and optimising business processes to improve operational efficiencies and output.
Managing and leading a team of Assistant Managers and Assistants providing coaching and development opportunities to support growth
Future thinking and forward strategic planning of operational activities leading on decision making.
Provide senior management information sharing key activities issues and trends on analysis and insights into key areas of the digital journey from placing orders through to delivery to customers and online returns looking at ways we can continuously improve our customer offer.
You will be a key member of the Leadership Team participating in and contributing to the overall growth and success across the team who is seen as a digital leader not just within but also the wider company
What youll need to have (our must-haves)
Experience in leading and managing a team of people coaching and supporting personal development is essential.
Previous experience implementing new processes systems or operating models.
Strong verbal and written communication skills with the ability to analyse and interpret data confidently.
Proficient in the use of Microsoft Office as well as being technically savvy to use multiple different systems.
Strong problemsolving skills with an analytical mindset attention to detail and a drive to improve business processes.
You will be required to work and make decisions at pace working under pressure to tight deadlines whilst initiating and responding positively to challenges in a fastmoving online business.
You will need to be flexible and required to support out of hours escalations.
A solid understanding of endtoend eCommerce operations.
Previous experience working in an Operations environment is preferred.
Rewards designed for you
Pension membership (PRSA)
Partial paid maternity leave
Discretionary annual bonus
Generous employee discounts
Flexible benefits scheme
Theres lots more in our benefits and discounts MyBoosts - there to give you that little lift in your everyday. Find out more at Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots Ireland and may not be accurate.
A bit about us
At Boots Ireland were proud to be an equal opportunity employer creating a place where everyone feels welcome supported and free to be themselves. We believe that when our people feel valued and included they thrive. Were committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
Whats next
If you apply our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a pre-employment check after receiving an offer which may include a Garda vetting check.
We hope to hear from you soon.
Be Brilliant with Boots.
Keywords
You will play a key role as an Operations SME in our major website transformation program providing knowledgeable insights ensuring both customers and colleagues are considered at every stage.
Use data and insights to identify customer pain points and operational inefficiencies translating them into clear opportunities.
Managing and being responsible for the online trading operation owning and optimising business processes to improve operational efficiencies and output.
Required Experience:
Manager
Key Skills
- User Interface
- Competitive Analysis
- New Technologies
- Business developments
- Communication
- Content Management System
- Market Research
- Internet
- Youtube
- Digital Assets
- Digital strategy
- Social Channels
- Digital Forensics
- A/B Testing
- Analytics
About Company
We’re always looking for people who care; people who go the extra mile to change things for the better for our customers, patients and team members. Whether you're looking for a particular opportunity, or maybe you’re not too sure which role you’ll want to apply for – you’ve come to t ... View more
