Business Operations Manager Growth & Expansion
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Job Summary
Your Mission
Wise has already pioneered new ways for people to transfer money across borders. Our customers can now manage their hard-earned money with the worlds first platform to offer true multi-currency banking.
As we expand our reach across the EU and UK we need to ensure that every new licence branch and product launch is born scalable and compliant. Your mission is to be the Operational Launch architect. Youll ensure that as we grow our product doesnt just exist in a new market - it feels 100% domestic follows local regulations and is built to scale without adding operational debt.
The Role
This is a high-impact role at the intersection of Product Operations and Compliance. You arent just launching a feature; you are building the operational engine behind it.
You will act as the central node orchestrating primarily between our Global Operations teams (who keep the engine running) Product squads (who want to move fast) and our 2nd-line Risk and FinCrime teams (who ensure we stay safe). You will also partner with the wider Expansion team to align on regional strategy. Your job is to ensure that by the time we hit go the operational processes are resilient the teams are trained and the product is ready to scale. Youll be the bridge that translates complex regulatory requirements into smooth operational processes.
What you will do:
Master the Blueprint: Own the end-to-end operational rollout for major initiatives from branch expansions new licences to major new products. Youll define how the operational process works from day one.
Champion Localisation: Ensure our products arent just global clones. Youll work with Product to build local IBAN support local payment schemes and specific regional features that make Wise feel like a domestic bank.
Orchestrate Stakeholders: Act as the vital link between Operations FinCrime 2LoD and Product. Youll manage the friction between speed and safety to find the best path forward.
Design for Scale: Build the controls and processes that prevent Operational Debt. You ensure that a launch today doesnt become a manual nightmare for our agents tomorrow.
Drive Data-Led Readiness: You dont guess - you use metrics to measure the success of a rollout and rigorously test that processes are operationally sound before they go live.
Translate Regulatory Requirements: Take regulatory speak and turn it into clear actionable requirements for our servicing teams or product specifications for our engineers.
This role will give you the opportunity to:
Own the 0 1 Journey: We believe in autonomy. Youll have the freedom to architect the operational flow for a new branch launch or a complex regional payment scheme from scratch.
Get Amazing Exposure: Youll be at the forefront of Wises regional expansion working on some of the most complex and high-stakes projects in the company.
Shape the Future of Banking: Help us build a globally scalable model that makes money without borders the new normal.
A bit about you:
GTM Specialist: You have a proven track record of setting up operations functions in high-growth regulated fintechs financial institutions or scale-ups.
High-Agency Generalist: You thrive in ambiguity. You dont need a manual; you prefer to build the operational blueprint yourself.
Highly organised: You add structure and clarity to ambiguity to empower teams to execute.
Expert Collaborator: You are a master at navigating stakeholder relationships. You know how to align teams with competing priorities toward a single mission.
Data-Driven: You use metrics to analyse friction and prove that your processes are efficient and scalable. Preferably you are comfortable with SQL or eager to learn.
Systems Thinker: You solve for the root cause and understand that a well-designed process is the best way to manage risk.
Background: 5 years of experience in Operations Product Program Management or Special Projects within a regulated field or a scale-up.
Qualifications :
Additional Information :
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Disaster Recovery
- Order Management System
- SAFe
- TOGAF
- Business Management
- White Papers
- Investment Banking
- Middleware
- Project Management
- Sharepoint
- Order Fulfillment
- Google Suite
About Company
Wise is a global technology company, building the best way to move money around the world. With the Wise account people and businesses can hold 40+ currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new cro ... View more
