Service Coordinator II

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Description

About Harris County and Universal Services:

Harris County Universal Services (Universal Services) is transforming the way the County does business and seeking a Service Coordinator II to join our team.

Universal Services is the enterprise IT solutions center for the departments and offices of Harris County providing Information Technology Public Safety and Justice Technologies 311 Constituent Engagement Services Fleet Services and Records and Information Governance Services.

Harris County is the third largest and most diverse county in the nation with a population of more than 4.7 million. Harris County Commissioners Court the Countys governing body directs a budget of more than $4 billion providing essential services including flood control infrastructure healthcare housing and justice administration.

This is a great time to join Universal Services as we enhance critical services to Harris County residents and internal customers.

POSITION OVERVIEW:

Under general supervision the Service Coordinator II will assist and support the Service Coordinator III and the Service Managers in managing the flow of communication between customers and Service Technicians ensuring customers are kept up to date on repair times estimates and when their vehicles are ready for pick up. This role has a strong focus on customer service as the Service Coordinator is often the initial point of contact. Strong interpersonal skills are essential to build and maintain relationships with clients partners and service providers ensuring clients receive the highest quality care

JOB RESPONSIBILITIES:

Operational & Customer Service Coordination

Assist with scheduling vehicle service appointments and coordinating maintenance timelines.
Greet customers and County department representatives in a professional and courteous manner.
Accurately document customer concerns and repair requests using fleet management software.
Support dispatching of repairs to technicians and outside vendors based on workload and priority.
Answer incoming calls and provide accurate information regarding vehicle status and service needs.
Assist in reviewing and preparing repair estimates; communicate expected costs to obtain approval from County Departments.
Track vehicle repairs and proactively communicate progress delays and completion status to customers.
Maintain excellent customer satisfaction through consistent communication and follow-through.

Quality Assurance Inspection & Vehicle Movement

Assist in conducting quality assurance and performance inspections on repaired and upfitted vehicles to ensure installations meet or exceed Fleet standards and specifications.
Shuttle vehicles to and from locations for maintenance scheduling repairs and quality control inspections.
Verify completed repairs align with work orders prior to release to customer departments.

Shop Organization & Operational Support

Help maintain a clean organized and safe shop environment.
Support coordination between service staff parts personnel and vendors to ensure workflow efficiency.

Administrative & Compliance Responsibilities

Follow all County safety policies and procedures.
Maintain accurate documentation within fleet management systems.
Perform additional tasks assigned by management to support Fleet Services operations.

Harris County is an Equal Opportunity Employer

you need special services or accommodations please call or email.

This position is subject to a criminal history check. Only relevant convictions will be considered and even when considered may not automatically disqualify the candidate.

Requirements

Education:

High school diploma or GED equivalent from an accredited educational institution.

Experience:

At least one (1) year of customer service experience with a positive and flexible attitude
At least three (3) years experience in automotive repair
At least three (3) years experience in body shop and collision estimating

Knowledge Skills & Abilities:

Valid drivers license with a clean driving record.
Must possess or be willing to acquire a personal set of tools commonly used in automotive repair work.
Must have the ability to work well with others in a diverse and high volume environment.
Must have excellent verbal and written communication skills.
Must possess strong organizational skills.
Must move with a purpose in a high volume environment.
Must have the ability to work independently on assigned tasks as well as to accept direction on given assignments
Must maintain a professional appearance and manner. Must maintain a clean work space.
Ability to lift up to 50 pounds.
Subject to kneeling crouching handling walking sitting and reaching are needed to perform the essential functions.

NOTE: Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation butONLY information stated on the application will be used for consideration. See Resumewill not be accepted for qualifications.

Preferences

ASE certifications
Experience in the Automotive Industry (Dealership/Fleet)

General Information

Hours:

Forty (40) hours per week.
Onsite position
Monday - Friday

Work Environment:

May be exposed to dust dirt fumes etc.
May be asked to work outdoors in elements such as hot cold and rain.
May be asked to work at different shop locations based on Fleet Workload

Physical Demands:

Some duties would require the ability to lift up to 50 pounds and bending & standing for periods at a time.
May be asked to work at different shop locations based on Fleet Workload
Travel to other Fleet locations within Harris County may be required.

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

Required Experience:

Position DescriptionAbout Harris County and Universal Services:Harris County Universal Services (Universal Services) is transforming the way the County does business and seeking a Service Coordinator II to join our team. Universal Services is the enterprise IT solutions center for the departments an...