Senior Program Manager (Professional Services) Australia

Location: Australia (Sydney Melborune Brisbane)

Join Fortinet a cybersecurity pioneer with over two decades of excellence as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet our mission is to safeguard people devices and data everywhere. We are currently seeking a dynamic Senior Program Manager for Professional Services to contribute to the success of our rapidly growing business.

As a Senior Program Manager you will:

• Project manage complex projects in multinational Enterprise & Service provider environments

• Effectively meet the business objectives compliancy requirements and targets assigned from the PS Management

• Effectively manage the project portfolio to meet financial targets including revenue recognition and margin requirements

• Be able to read and understand contracts to identify the implications of the terms from a PS perspective

• Meet revenue and billable utilisation targets for the region

• Apply second order thinking to drive effective outcomes for internal and external customers

• Have a clear bias for action displaying ownership and accountability to ones work and the overall growth of the PS business

• Utilise communication and conflict resolution skills to independently address and resolve interpersonal conflicts and issues

• Develop a quick and clear understanding of the customer requirements through project scoping

• Excellent resource scheduling skills taking into account consultant specialties & expertise levels within the team as well as the time constraints to deliver to the expected level of service

• Set clear project planning & project objectives

• Evaluate project progress with a focus on the customer experience service excellence and ownership for resolving customer issues where required

• Ability to evaluate project risk with good risk management planning through project controls & internal discussion with the Professional Services management team

• Provide advice and be the initial point of escalation for assigned PS projects within the team and ensure resolution in a timely manner

• Experience in using Project Management tools such as ChangePoint or other such systems to measure PS KPIs & performance

• Excellent project reporting communication & presentation skills

• Ability to work on multiple projects at the same time and managing & prioritizing tasks to ensure project efficiency

• Assure a high quality of documentation and act as a point of QA for any project documentation

• Stay up to date on new product developments & technologies providing input and operational direction to the PS team on supporting such technologies

• Review and action on customer satisfaction surveys

• Encourage open communication between team members suggesting and driving forward ideas about how the team can work more effectively together

• Review priorities and take appropriate action to ensure results are achieved

• Followings up with customer and internal Fortinet departments to ensure project documentation is completed:

• Creation/Review of Statement of Work document

• Acknowledgement of work performed including work complete signing

• Customer satisfaction surveys

• Completes and submits any required administrative tasks in a timely manner (timesheets activities report project reports etc).

We Are Looking For:

• 8 - 10 years background in complex Enterprise/Service Provider technical project management preferably in the network & security field

• A master time manager who exhibits excellent priority and schedule management both with their personal (daily weekly monthly quarterly etc.) and project related tasks

• A background in network security project management

• International PMO experience in a multinational system integrator is highly beneficial

• Data analytical skills ability to interpret data and take actions based on it

• Excellent written and verbal communication skills.

• Strong knowledge of the security threat landscape

• Able to juggle priorities to meet deadlines without cutting corners

• Follow up on and take responsibility for unresolved issues or escalations

• Experience of driving change initiatives in a PS environment

• Able to develop effective relationships internally at a variety of levels and work closely with commercial departments such as sales and presales

• Effective interpersonal and communication skills

• Experience improving and developing the knowledge & skills of others

• Project Management certifications (PMP Prince II)

• Ability to work according to customers schedules which may include weekends/evenings

• Team player and ability to work remotely & interact with remote teams & employees.

• Advanced to expert skills at MS office suite using applications such as Power Point Word Visio & Project.

• Ability to work well under pressure and remain focused on the tasks in hand.

• Ability to travel internationally if needed.

• Excellent communication skills (written and spoken)

• Excellent client-facing and internal communication skills.

• Excellent written and verbal communication skills.

• Ability to work autonomously with minimal supervision

• Ability to set personal objectives being self-driven for achievement and motivation.

• Excellent Data analytical skills

• Presentation skills

• Educated to degree level in a technical or management discipline and/or extensive experience in program management operating in a similar role - Bachelors Degree in EE CS or CE or equivalent experience.

Why Join Us:

At Fortinet we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660000 customers around the globe.

We will only notify shortlisted candidates.

Fortinet will not entertain any unsolicited resumes please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet these resumes if considered will be assumed to have been given by the Agency free of any related fees/charges.

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