Senior Manager AR Billing & Collections

Zapopan - Mexico

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. GenpactsAI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models toagentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cutting-edge solutionswe help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atand on LinkedInX YouTube andFacebook.

Inviting applications for the role ofSenior Manager AR Billing & Collections!

This role is responsible for overseeing a team of more than 60 Collectors and Billing analysts ensuring accurate and timely invoice processing cash collected disputes identification and maintaining compliance with client-specific requirements. The supervisor will drive operational excellence client relationship support revenue assurance and foster a culture of continuous improvement.

Responsibilities

Lead the Order-to-Cash Process for a global client leading a team of employees. Responsibility spreads across Billing and Collections related sub-processes.

Lead Client and Internal partners with utmost care analysing volumetric information with a problem-solving attitude. Relationship management is key to succeed in this role.

Supervise daily Billing and Collections operations

Lead and mentor your team providing guidance training and performance feedback.

Monitor Billing and Collections KPIs and SLAs and implement corrective actions when needed.

Review complex cases and escalate issues appropriately.

Collaborate with cross-functional teams (Finance Sales Operations Cash Application) to resolve discrepancies and support revenue recognition.

Act as 2nd level of critical issue for client and take necessary action to get the resolution connect with the customer about status and actions taken.

Ensure compliance with internal controls audit requirements and client-specific billing standards.

Drive process improvements and automation initiatives to enhance billing efficiency.

Prepare and present reports and metrics to management and stakeholders.

Act as a point of contact for client inquiries and ensure high levels of service delivery.

Evaluate workload and distribute it appropriately among your team. As well as assist when needed in the billing activities such as invoice or credit memos creation.

Qualifications we seek in you!

Minimum Qualifications

Bachelors degree in Finance Accounting Business Administration or related field. Master Degree preferred.

Experience in AR Billing Collections and solid knowledge of other OTC processes.

Experience in a Management role with min staff of 50 people.

Strong leadership and team management skills.

Excellent problem-solving communication and stakeholder management abilities.

Proficiency in accounting terms and activities (e.g. Reconciliations Taxes).

Proficiency in MS Excel PowerBi and ERP systems (e.g. Oracle SAP Getpaid).

Ability to manage multiple priorities and meet tight deadlines in a dynamic environment.

Advanced English Level

Preferred Qualifications/ Skills

Experience with automated billing systems and tools.

Familiarity with SLA-driven and Lean environments and client-specific billing models.

Why join Genpact

Be a transformation leader Work at the cutting edge of AI automation and digital innovation

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your career Get hands-on experience mentorship and continuous learning opportunities

Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience:

Senior Manager

Ready to shape the future of workAt Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. GenpactsAI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global e...