COO Operations Manager

If youre looking for a career where you can make a real impression join Global Service Center (GSC) HSBC and discover how valued youll be. HSBC is one of the largest banking and financial services organisations in the world with operations in 64 countries and territories. We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of COO Operations Manager - Costs Experience

Role Purpose:

Reporting to the GCIO Operations Director IWPB Technology the GCIO Operations Manager Americas Technology will be responsible for the design implementation and management of efficient global operational processes for all COO related activities for the CIO service line/s including Workforce Management Financial Management Portfolio & Accountability Governance and 3rd Party management. They will work closely with their GCIO IWPB COO team leveraging the relevant pillar teams to provide a best in class cohesive and consistent service offering across GCIO as well as working closely with partners in the People Function Procurement Finance Risk Compliance and Group Transformation.

Main Activities:

1. Workforce Strategy & Management

a. Define and maintain a rolling 3 year Service line workforce plan in line with UK Technology Financial Plan and aligned to the wider GCIO & Group workforce & location strategies

b. Partnering with the GCIO & GBGF Workforce pillar head and People partner teams to cascade & execute across all Service Line resources the 3 pillars of workforce lifecycle -

i. Attract Execution of GCIO workforce strategy for UK Technology to drive alignment to Future state leveraging People services as required for - hiring at scale conversion programs outsourcing insourcing HSBC as brand of choice emerging talent programmes external market insights and social media strategy

ii. Retain Cascade & embed People initiatives including reward and recognition wellbeing DE&I & colleague engagement.

iii. Grow Execute and embed on the People led Emerging Talent strategies to grow and develop the workforce & support & champion upskilling management & leadership training sponsor and mentoring programs.

c. Responsible for maintaining Service Line workforce plans in line with the Strategy and hitting all workforce targets supported by a fully-costed headcount model.

d. Business case development for key workforce initiatives such as contractor replacements orchestration efficiencies and Generative AI impact on Service Lines future state workforce

Continued

2. Financial Management

Responsible for the management of the multi-year Service Line FRP (FTE and $) including:

a. Effective budgeting planning and cost management processes for total spend across Service Line.

b. Identification of and delivery against cost optimization levers

c. Accurate monthly & FY forecasting & accruals

d. Full recovery of all global costs

e. Detailed & clear reporting and MI including transparency of cost base for senior Service Line leadership team through accurate consistent and timely reporting.

3. Third Party Management

a. Deal Initiation - Ensure alignment of key parties to agree objectives and support the development of the Tech/Business strategy to deliver. Ensure both a vertical and horizontal view is considered through value streams and co-design structures so that services are not duplicated and that there is a cohesive strategy around our service providers and tooling this will need to happen for not only new deals but also with the current landscape of providers. Provide 3rd party requirements to procurement. Analyse options and support the development of Business Cases. Review plan and prioritise funding options across RTB CTB and other portfolios (e.g. LTO)

b. Negotiation & Contracting - P&L development and business case updates. Confirm financial workforce and recharging model. Support procurement with commercial negotiation assessment and deal structuring.

c. Approvals & Execution - Confirm contract meets requirements including funding and P&L impact. Ensure pre-contract TPEM tasks complete. Manage Third Party Spend (TPS) approval process. Support approval briefings incl. COO Finance and Tech. Update forecasts and manage budget/funding and workforce requirements. Submit and/or manage Purchase Orders

d. Post Execution - Validate benefit claims. Manage financial workforce and recharging requirements (including forecasting invoicing global contract distribution and balance sheet). Refresh objectives and strategy review at agreed date with sufficient time prior to the next negotiation period so that we can lock in on any new or changed requirements or needs. Oversight of Third-Party Engagement Management (TPEM) tasks completion vendor performance and associated risk management

4. Portfolio & Accountability

a. Service Line Portfolio Oversight & Practices - Responsible for the management and oversight of the Change Portfolio for their Service Line/s. Facilitate the definition of key milestones for all programmes and co-ordinate the setup of these programmes within Clarity. Provide detailed reports / MI to support monitoring & tracking of deliverables across the Service Line Portfolio track milestones ensure appropriate accountability for timely delivery and early intervention/escalation on any challenges delivery risks. Hold delivery leads to account against execution plans challenge and escalate where necessary drive clear accountability and scope for delivery leads drive consistent practices and tooling and work with GBGF & Central GCIO COO Portfolio team and Group Transformation to adopt best practice.

b. Service Line Portfolio Finance & Benefits - Oversight of programme financial reporting tracking forecast/actuals Management of GPDM interlocks and budget Track validate and report programme financial benefits.

5. Governance

a. Manage their Service Line CIOs commitments across governance forums writing papers proactive management of actions.

b. Analysis stakeholder engagement and support to external parties on behalf of / in support of their CIO

Qualifications Required:

Proven track record of senior executive leadership and management roles within the financial services industry preferably within multinational banks

Strong verbal and written communication skills able to translate complex situations into a simple digestible message and able to tailor message according to the target audience. Able to create impactful presentations and updates for a senior audience.

Understanding of Cybersecurity together with a broad technology and risk management experience. This includes but is not limited to cybersecurity control design and implementation operational process and incident response and knowledge of the external environment - regulatory political competitor and market

Track record of with creating and leading a high-performance global team

Key influencer of people can demonstrate exemplary teamwork and collaboration skills with ability to gain buy in and support to driving an end state design through to execution.

Experience of managing within a complex matrix environment

Deep financial and commercial awareness

Demonstrable experience in managing significant financial and resource plans organizational transformation and project portfolio management.

Ability to manage and mitigate operational risk effectively.

Develops and maintains long term relationships with highly critical stakeholders internally and externally.

Maintains expert knowledge of stakeholder requirements competitor activities and market trends to influence future direction.

Strong analytical and problem-solving skills with the ability to synthesize complex information and make data-driven decisions to drive business outcomes.

Lenguage Level:

Advanced English

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Due to the urgent hiring need candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding take care of the new member of the family or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico now you have one more reason to be HSBC and proudly live a culture of well-being balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued respected and opinions count. We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of but not limited to their gender or genetic information sexual orientation ethnicity religion social status medical care leave requirements political affiliation people with disabilities color national origin veteran status etc. We consider all applications based on merit and suitability to the role.

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***Issued By HSBC***