Renewal Manager
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Monthly Salary:
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Job Summary
Black Duck Software Inc. helps organizations build secure high-quality software minimizing risks while maximizing speed and productivity. Black Duck a recognized pioneer in application security provides SAST SCA and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code open source components and application behavior. With a combination of industry-leading tools services and expertise only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.
We are looking for a proactive and results-oriented Renewal Manager to join our team. As a Renewal Manager you will play a critical role in ensuring customer retention and maximizing revenue by managing the renewal process. You will work closely with customers Sales and Customer Success Managers (CSMs) teams to provide a seamless renewal experience.
Key Responsibilities:
- Own and manage the renewal process for an assigned portfolio of customers.
- Engage with customers 120 days before their renewal date to discuss contract terms value realization and future needs.
- Prepare and present renewal quotes proposals and contracts using Salesforce and other tools.
- Collaborate with Sales Customer Success Managers (CSMs) and Sales Engineers (SEs) to address customer questions or technical requirements.
- Proactively identify and address at-risk renewals developing strategies to mitigate churn.
- Negotiate contract terms and pricing to ensure a win-win outcome for the customer and Black Duck Software.
- Log all activities updates and customer interactions in Salesforce to maintain accurate renewal records.
- Identify and pursue upsell and cross-sell opportunities during the renewal process.
- Provide feedback to management on trends challenges and areas for process improvement.
Requirements:
- Experience in account management renewals or customer success in a SaaS or technology environment.
- Proven ability to manage multiple accounts and prioritize tasks effectively.
- Strong communication and negotiation skills with a customer-centric approach.
- Experience with CRM systems such as Salesforce; familiarity with renewal tools like Clari is a plus.
- Analytical mindset with the ability to interpret customer health data and usage metrics.
- Team players with the ability to collaborate across departments and work independently.
Black Duck is an equal opportunity employer. We consider all applicants for employment without regard to race color national origin religion sex gender identity or expression age disability sexual orientation veteran or military service status or any other characteristic protected by applicable law. Black Duck complies with all applicable laws prohibiting employment discrimination in every jurisdiction where it operates and provides reasonable accommodations to individuals with disabilities in accordance with applicable law.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Build high-quality, secure software with application security testing tools and services from Black Duck. We are a Gartner Magic Quadrant Leader in AppSec.
