Credit & Collections Officer (NSW)
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Job Location:
Parramatta - Australia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Credit & CollectionsOfficer
Sydney (Eastern CreekorCBDlocation)
Working at Transurban is different;itsa place where you can see the benefits of your work play out in real life every day. We create city-sized solutionsbuilding andoperatingsafer smarter and more sustainable roadsto solve pressing transport challenges that are slowing cities down.
Are you a Credit & CollectionsOfficer looking for your next opportunity Were seeking an experienced andhighpotentialCollectionsprofessionals across Sydney to support upcoming and urgent hiring needs within our Credit team.
About the role
As a Credit & CollectionsOfficeryoullsupport strong customer outcomes while helping optimise cash flow and manage credit risk within a structured professionalcontactcentreenvironment.
Manage a combination of inbound and outbound customer calls with calls averaging around20 minutesper calldesigned to supportquality conversations and effective resolution
Negotiate outstanding payments and deliver fair compliantoutcomefocusedresolutions
Review and assess customer accounts toidentifyrisk next actions andappropriate outcomes
Support customers experiencing financial hardship byidentifyingfair and sustainable solutions
Collaborate closely with internal stakeholders including Customer Service Account Managers and Credit leaders
Manage relationships with external Debt Collection Agencies including referrals progress updates and supporting performance reviews.
Maintain strong compliance with credit policies privacy obligations legislative requirements and riskminimisation practices.
Core Requirements:
This role is fastpaced and dynamic requiring strong competency skills including navigating multiple systems managing several screens at once and confidently talkingwhile typing.Youllalso beoperatingon adialerand managing highvolume call activitywhich means strong multi-tasking and attention to detail are key.
Werelooking for someone with a curious mindset and transferable skills who can grow and thrive in our team. Ideally you will bring:
Previousexperience in a call or contact centre environment(exposureincredit collections or financial servicesishighly regarded)
Strong communicationskills with the ability to engage professionally and empathetically with customers and internal teams
Confidence working across multiple systems policies and data in afast-pacedenvironment
A positive adaptable mindset with the resilience to manage challenging conversations and openness to feedback and development
Proficient in Microsoft Office Suite (Outlook and Excel)
Strong attention to detail and accuracy
Comprehensive training will be provided ensuring you are fully supported in developing the necessary technical and operational skills to succeed.
Importantthingsto know:
Full-time Permanent orFixedTermopportunities may be available
Attractive salary package plus bonus/benefits
100% office-based role due to securitysystemaccessandrealtimecollaboration within the Credit team
You must commit to 4-6 weeks ofpaidonsite training delivered at Eastern Creek (preferred) or Sydney CBD
MondayFriday shifts: 9am5pm or 10am6pm (fortnightly roster)
No weekends or late eveningshifts
Must have Full Working rightsin Australia
Ability tosuccessfully complete and clear all required background and criminal history checks
What happens next
Applications will be reviewed on an ongoing basis as part of our EOI process
Suitablecandidates will be invited to completean initialvideo interview as opportunities are anticipated
Should relevant roles become availableshortlistedcandidates willthenbe progressed toanin-personinterview
Enjoy greatbenefitsatTransurban. For more information:
Ready to help us keep cities movingApply today!
Job Type:
PermanentClosing Date:
18-May-2026 0:00Please note: The closing date reflects the time zone of the Primary Location for this job posting.
Primary Location:
Parramatta & Western Suburbs Sydney NSWRequired Experience:
Unclear Seniority
About Company
As one of the world’s largest toll-road operators, everything we do works to get people where they want to go, as quickly and safely as possible – from designing and building new roads to researching new vehicle and road safety technology.
