Expression of Interest – Credit & Collections Officer (NSW)

Expression of Interest-Credit & CollectionsOfficer

Sydney (Eastern CreekorCBDlocation)

Working at Transurban is different;itsa place where you can see the benefits of your work play out in real life every day. We create city-sized solutionsbuilding andoperatingsafer smarter and more sustainable roadsto solve pressing transport challenges that are slowing cities down.

Are you a Credit & CollectionsOfficer looking for your next opportunity even if the timingisntquite right yet

Werebuilding a talent pool of experienced andhighpotentialCollectionsprofessionals across Sydney to support upcoming and urgent hiring needs within our Credit team. While we may not have roles availableimmediately this Expression of Interest allows us to connect early. When positions become availablewellreach out as a priority to progress suitable candidates quickly.

Why join our talent pool

Be considered first when roles become available

Opportunities across both operational and commercial credit portfolios

Stay connected and on our radar for future roles

No obligation just a chance to start the conversation

About the role

As a Credit & CollectionsOfficeryoullsupport strong customer outcomes while helping optimise cash flow and manage credit risk within a structured professionalcontactcentreenvironment.

• Manage a combination of inbound and outbound customer calls with calls averaging around20 minutesper calldesigned to supportquality conversations and effective resolution

• Negotiate outstanding payments and deliver fair compliantoutcomefocusedresolutions

• Review and assess customer accounts toidentifyrisk next actions andappropriate outcomes

• Support customers experiencing financial hardship byidentifyingfair and sustainable solutions

• Collaborate closely with internal stakeholders including Customer Service Account Managers and Credit leaders

• Manage relationships with external Debt Collection Agencies including referrals progress updates and supporting performance reviews.

• Maintain strong compliance with credit policies privacy obligations legislative requirements and riskminimisation practices.

Core Requirements:

This role is fastpaced and dynamic requiring strong competency skills including navigating multiple systems managing several screens at once and confidently talkingwhile typing.Youllalso beoperatingon adialerand managing highvolume call activitywhich means strong multi-tasking and attention to detail are key.

Werelooking for someone with a curious mindset and transferable skills who can grow and thrive in our team. Ideally you will bring:

• Previousexperience in a call or contact centre environment(exposureincredit collections or financial servicesishighly regarded)

• Strong communicationskills with the ability to engage professionally and empathetically with customers and internal teams

• Confidence working across multiple systems policies and data in afast-pacedenvironment

• A positive adaptable mindset with the resilience to manage challenging conversations and openness to feedback and development

• Proficient in Microsoft Office Suite (Outlook and Excel)

• Strong attention to detail and accuracy

Comprehensive training will be provided ensuring you are fully supported in developing the necessary technical and operational skills to succeed.

What happens next

• Applications will be reviewed on an ongoing basis as part of our EOI process.

• Due to the high volume of applications only shortlisted candidates will be contacted.

• Suitablecandidates may be invited to completean initialvideo interview as opportunities are anticipated

• Should relevant roles become availableshortlistedcandidates willthenbe progressed toanin-personinterview