InsuranceCredit ControllerSenior Process Associate Dutch (Flemish) Hybrid Lisbon!

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of InsuranceCredit ControllerSenior Process AssociateDutch (Flemish)Hybrid Lisbon!
Responsibilities
Enter data accurately and efficiently ensuring quality checks on cash receipts support data cleansing and mass change processing projects.
Handle premium collections check deposits direct debits commission payments discounts and overpayments.
Reconcile client and broker account differences disburse cash recover overdue debts and manage brokers and partners based on contract nature or intermediaries.
Deliver exceptional service standards and key performance indicators (KPIs).
Liaise with internal and external parties to resolve queries within deadlines.
Distribute monthly statements of overdue accounts to clients and resolve questions promptly.
Input regulations into the computer system manage unpaid items oversee procedures and clear outstanding financial movements.
Analyze aging reports and allocated portfolios.
Maintain and develop technical knowledge and expertise contributing to best practices and procedural support.
Provide support mentoring and guidance as needed.
Participate in continuous improvement initiatives.

Qualifications we seek in you!
Minimum Qualifications
Graduate or possess a professional qualification in a finance-related discipline.
Minimum one year of experience in credit control.
Proficient in written and spoken English; Portuguese is advantageous.
Strong mathematical and analytical skills for complex data analysis and effective decision-making in business or technical issues.
Positive attitude results-driven with energy and determination to succeed in a fast-paced environment where response pace and quality are critical.
Strong writing and editing skills with attention to detail; ability to produce high-quality work under pressure and prioritize workload to meet tight deadlines.
Patient and respectful towards clients while being professionally firm in debt recovery.
Proficient in Excel and Outlook.
Flemish & French C1

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.