IT End-User Support Specialist

Niron Magnetics is scaling the worlds first advanced manufacturing process for the mass production of permanent magnets powered by its breakthrough material formulation. The companys proprietary magnet technology based on Iron Nitride enables magnets that are inherently high magnetization free of rare earths and other critical materials and will drive innovation in various industries. Niron Magnetics is comprised of a team of professionals with a desire to make a positive impact on the global community. We were named one of Americas Top GreenTech Companies for 2024 and 2025 by TIME Magazine and the Innovation of the Year at the 2025 mHUB Fourth Revolution Awards.

Our team is made up of people who think big dare to innovate and strive to impact the planet through technological innovation for our customers. Ready to learn alongside amazing people solve complex problems and leave a legacy Join our team.

What youll do

Are you passionate about technology As a Niron IT End-User Support Specialist you will provide technology services for the company across the IT landscape (e.g. hardware software networking telephony technology acquisitions audio/visual.) This position will troubleshoot and diagnose by working closely with our end-users with excellent customer service and clear communication. This position is a critical backbone by overseeing process policy and training documentation to ensure compliance and adherence to policies. By working across our systems and infrastructure the IT End-User Support Specialist will collaborate with various internal teams and vendors.

Primary Roles & Responsibilities

Technical Support and Maintenance

• Provide end-user support by identifying diagnosing and resolving issues related to hardware network equipment service centers infrastructure and enterprise applications
• Build configure and deploy new or replacement technology hardware such as desktops laptops peripherals telephones etc.
• Provide administration of core Microsoft stack systems such as Active Directory (onpremises and Azure) Entra Exchange M365 Teams SharePoint Teams Voice etc.
• Provide network administration within our Meraki stack and Cato firewalls
• Coordinate with key support vendor-partners

IT Security Oversight

• Ensure Nirons Information Systems Security processes workflows and tools are utilized and adhered to according to policies
• Review policies and procedures property security mechanisms and user provisioning across all applicable technology systems

Project Support

• Manage and support IT projects which could include research analysis vendor selection and coordination scheduling communications and documentation

User Support and Training

• Create end-user training
• Review departmental policies and procedures for accuracy create
• Maintain documentation for IT systems and procedures
• Communicate relevant technology related news updates changes etc. to employees.

IT Procurement

• Execute technology related purchasing and acquisitions invoice administration and tracking
• Other duties as assigned

What Were Looking For

• High School diploma or GED required.
• Minimum of 4 years of directly applicable experience
• Strong verbal and written communications skills
• Strong interpersonal and customer service skills
• Strong knowledge of networking operating systems and cybersecurity.
• Problem solving skills and the ability to work in a fast-paced growing environment

Nice to Have

• Experience within multiple Information Systems disciplines (Hardware support applications support telephony networking Active Directory etc.).
• Technology certifications (MSP A CCNA etc.)

Our pay and benefits

• Salary range: $75000 - $90000 annually depending on experience education and skills
• Equity position in Niron via stock option grant
• Comprehensive medical dental and vision insurance
• Mental healthcare
• 401k plan with company match
• Paid vacation sick time and holidays
• Experience in a fun high-performing manufacturing environment