Implementation Manager, Control Tower
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Job Location:
Dallas, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
About Flexport:
At Flexport we believe global trade can move the human race forward. Thats why its our mission to make global commerce so easy there will be more of it. Were shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission solutions and people. Ready to tackle global challenges that impact business society and the environment Come join us.
The opportunity:
Flexport has centralized all Control Tower implementations into a dedicated Center of Excellence. We are looking for a high-impact Implementation Manager to lead our most complex large-scale North American customer awards.
This is not a traditional freight implementation role. You will be the architect responsible for onboarding our most strategic customers onto Flexports Order Management (OM) and Booking Management (BM) software suites. You will sit at the intersection of global logistics enterprise software and technical integrations acting as the primary connective tissue between the customer Sales Operations and our Ecosystem/Product teams.
What youll do:
- Architect the Future: Lead end-to-end implementations for large complex Control Tower awards moving customers from award to a fully integrated live steady state.
- Technical Solutioning: Act as the subject matter expert on OM/BM feature functionality. You will guide customers through complex data integrations and digital process mapping.
- Drive the Figure It Out Culture: As this product suite is rapidly evolving you will proactively identify gaps in the process jump on screen shares to solve real-time puzzles and document solutions to enable the rest of the organization.
- Orchestrate Stakeholders: Serve as the Project Command Center holding Account Executives Operations Ecosystem developers as well as customers accountable to tight timelines and high-fidelity data standards.
- Continuous Innovation: Partner with Product and Sales to iterate on implementation collateral (e.g. AI-driven kickoff videos and standardized UAT (User Acceptance Testing) templates)
- Strategic Escalation: Proactively identify risks in the implementation lifecycle and escalate effectively to leadership to ensure target go-live dates are met.
What youll need:
- Professional Experience: BA/BS degree with 4 years of experience in supply chain consulting enterprise software implementation or complex project management.
- Stellar Communication: The ability to talk shop with technical developers and talk strategy with enterprise customers. You must be able to deliver clear concise written and verbal status updates that define risks and next steps.
- Technical Fluency: A strong interest in (or experience with) ERP integrations EDI/API workflows and software-as-a-service (SaaS) value propositions.
- Program Management Mastery: Next-level organization skills. You should be comfortable managing a pipeline of multiple large-scale implementations simultaneously without losing sight of the details.
- The Builder Mindset: You thrive in the gray area. If a process doesnt exist you enjoy building it documenting it and training others on it.
- Urgency & Accountability: A track record of figuring stuff out. You act with urgency escalate when others arent doing their part and take full ownership of the customers success.
Commitment to Equal Opportunity
At Flexport our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race color religion sex national origin age physical and mental disability health status marital and family status sexual orientation gender identity and expression military and veteran status and any other characteristic protected by applicable law.
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Required Experience:
Manager
Key Skills
- Business Development
- Project Timelines
- Business Process
- Customer Service
- Client Expectations
- Account Management
- Salesforce
- Client Relationships
- Project Management
- ERP
- Java
- Client Service
- Consultants
- Management System
- Procedures
About Company
Cut costs, automate workflows, reliably move goods, go carbon-neutral, and improve your supply chain from end to end. It all starts here.
