Personal Solutions Coordinator

Recognized by Newsweek in 2024 and 2025 as one of Americas Greatest Workplaces for Diversity

Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self join us! Youll earn more than a paycheck; you can find opportunities to grow your career through professional development as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance life insurance and retirement plans are available and vary by employment status.

Part and Full Time Benefits Eligibility

• Medical Dental Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance

Full Time Only Benefits Eligibility

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident critical illness and hospital indemnity Insurance and legal plan
• Tuition reimbursement

Base pay in range will be determined by applicants skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the companys 401(k) program.

Veterans transitioning active duty military personnel and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen Brookdale offers to advance fees for naturalization (Form N-400) application costs up to $725 less applicable taxes and withholding for qualified associates who have been with us for at least a year.

The application window is anticipated to close within 30 days of the date of the posting.

Provides analytical and operational support to help divisions districts and regions drive community programs to generate revenue and achieve sales goals. This position maintains working knowledge of Brookdales proprietary Personal Solutions order entry portal in order to support community leaders troubleshoot order errors and provide overall customer service to the field.

1. Collects manages and analyzes data from multiple sources to create trackers and actionable reports that will contribute to identifying key risk and performance indicators of the incontinence program.
2. Coordinates with Brookdale IT team and/or external vendors to ensure the Personal Solutions ordering and pricing platform is functioning properly and efficiently.
3. Serves as a program advocate subject matter expert for the PS service and service portal.
4. Develops and maintains a positive working relationship for continual collaboration and partnership with division district and other key community leadership as a program ambassador.
5. Coordinates and facilitates trainings individually and in collaboration with outside vendor partners to ensure associates are sufficiently trained on the clinical significance of our program as well at the correct usage of the system application and service resources.
6. Identifies customer behavior and sales trends for areas for improvement to current processes systems or services. Makes recommendations to the team on possible solutions.
7. Performs various audits on Personal Solutions performance. Partners with community and corporate associates to provide additional training and/or coaching.
8. Participates in the design and development of training resources for users as needed.
9. Collaborates with Learning and Development and other category leaders creating training programs necessary to further advance the skills of the associates within the division.
10. Serves as a source of support encouragement and motivation for those providing direct care to our residents. Direct coaching to help drive results is required.
11. Completes special projects and assignments as requested.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Education and Experience
Bachelors Degree or equivalent experience. Three to five years in sales analysis and/or process analysis and improvement. Experience working in a program support role senior living or long term care communities or similar healthcare environment a plus. Proficient in Microsoft Office required with heavy emphasis in Excel PowerPoint and Word.

Certifications Licenses and Other Special Requirements
Ability to think independently and creatively identify opportunities for improvement and contribute ideas to the team. Strong organizational skills and the ability to multitask and manage multiple assignments at once. Ability to prioritize workload demonstrate good judgment and problem solve independently.

Management/Decision Making
Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent example reasonableness or a combination of these.

Knowledge and Skills

Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has a working knowledge of the organization. Ability to forecast problems and maintain strong conflict resolution skills. Working knowledge of Microsoft Office applications. Candidate should have strong relationship skills along with excellent written and verbal communication skills.

Physical Demands and Working Conditions

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Stoop kneel crouch or crawl
• Talk or hear
• Ability to lift: Up to 25 pounds
• Vision
• Requires interaction with co-workers residents or vendors
• Occasional weekend evening or night work if needed to ensure shift coverage

Brookdale is an equal opportunity employer and a drug-free workplace.