Customer Success Executive
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Job description
Position Overview
The Customer Success Executive will be responsible for building strong relationships with clients
ensuring their satisfaction driving adoption of products/services and supporting long-term retention
and growth. The role requires excellent communication problem-solving and coordination skills to
deliver a seamless customer experience.
Key Responsibilities
Act as the primary point of contact for assigned customers ensuring timely resolution of queries
and issues.
Drive product adoption and usage by understanding client requirements and providing
guidance/training.
Proactively monitor customer health and take steps to enhance customer engagement and
satisfaction.
Coordinate with internal teams (Support Product Operations Payroll/HRMS etc.) to address
customer needs and escalations.
Track and manage customer lifecycle including onboarding engagement renewal and
upselling opportunities.
Maintain accurate records of client interactions and feedback to support business
improvements.
Share insights with Product/Operations teams to influence product roadmap and service
enhancements.
Support Quarterly Business Reviews (QBRs) and periodic check ins with key accounts.
Ensure customers derive maximum value from the companys offerings helping them achieve
their business goals.
Job requirements
Job requirements
Strong communication and interpersonal skills.
Customer-oriented mindset with problem-solving abilities.
Ability to handle multiple accounts and prioritize effectively.
Good understanding of SaaS / Payroll / HRMS.
Analytical thinking and attention to detail.
Proficiency in MS Office CRM tools
Bachelors degree in Business Administration HR Commerce or a related field.
03 years of experience in Customer Success / Client Service / Account Management.
Freshers with strong communication skills and customer orientation may also be considered.
Paybooks is on a mission to make HCM & payroll simple and delightful for businesses. Since 2012 we
have helped 3000 businesses across India in automating their payroll staying compliant with laws and
delighting their employees. Paybooks is a part of TransPerfect family of companies the worlds largest
provider of language and technology solutions for global business with offices in more than 100 cities
worldwide.
- Bangalore Karnātaka India
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About Company
TransPerfect Translations is a translation, E-Discovery and language services company based in New York City. The company serves clients in many fields, such as film, gaming, legal and healthcare fields. As of 2012, TransPerfect is "the largest privately owned language services provid ... View more
