SEED Salesforce Technical Program Manager

Hartford, CT - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Tittle: SEED Salesforce Technical Program Manager
Location:Hartford Connecticut (no remote)

Job Description

Salesforce Technical Program Manager

Must Have Technical/Functional Skills

Salesforce & Technical Skills

Strong hands on understanding of Salesforce Service Cloud including:

o Service Console Omni Channel CTI Knowledge

o Case lifecycle management entitlements SLAs

o Declarative automation (Flows Validation Rules)

Solid knowledge of Salesforce architecture data model and security model.

Experience with Salesforce integrations (REST/SOAP APIs middleware platforms).

Familiarity with Apex Lightning Web Components (LWC) sufficient for design and review (not necessarily hands on coding).

Program Management Experience

10 years of overall IT experience with 5 years leading large Salesforce or CRM programs.

Proven experience managing enterprise scale Salesforce implementations.

Strong experience with Agile / SAFe / Scrum and traditional governance models.

Experience delivering programs under fixed price and managed services models.

Leadership & Communication

Excellent stakeholder management and executive communication skills.

Strong ability to bridge business and technical teams.

Experience leading geographically distributed teams.

High degree of ownership accountability and decision making capability.

Preferred Qualifications

Salesforce certifications (Service Cloud Consultant Administrator Platform App Builder or Architect).

Program/Project Management certifications (PMP SAFe Scrum Master).

Experience in regulated industries (Healthcare Life Sciences).

Experience working with North American enterprise clients.

Success Metrics

On time and on budget program delivery

Quality of Salesforce Service Cloud implementation

Stakeholder satisfaction and executive confidence

Risk reduction and production stability

Adoption and business value realization

Roles & Responsibilities

Program & Delivery Leadership

Own end to end program delivery for Salesforce Service Cloud initiatives including roadmap planning execution and go live.

Manage multiple projects/workstreams (Service Cloud core CTI Omni Channel Knowledge Integrations Data Migration Reporting).

Establish and govern program cadence (steering committee s release planning RAID reviews sprint reviews).

Ensure alignment with client business objectives SLAs and contractual commitments.

Technical & Architectural Oversight

Act as the primary technical program owner working closely with Salesforce Solution/Technical Architects.

Ensure solution designs align with Salesforce Service Cloud best practices scalability security and performance standards.

Oversee technical decisions related to:

Service Console Omni Channel CTI integrations

Case management entitlement processes and automation

Knowledge Management Digital Engagement Bots

Integrations using REST/SOAP APIs middleware event based patterns

Validate technical designs integration approaches and non functional requirements.

Stakeholder & Client Management

Serve as the single point of accountability for program execution to client leadership.

Translate business requirements into clear executable technical plans.

Manage expectations across business IT security and compliance stakeholders.

Drive executive level communication status reporting and decision making.

Agile / Hybrid Program Management

Lead programs using Agile SAFe or hybrid delivery models.

Oversee release planning sprint execution dependency management and cross team coordination.

Track and report on program KPIs (schedule cost quality velocity defect trends).

Risk Quality & Governance

Proactively identify and mitigate program technical and operational risks.

Own RAID logs change control and escalation management.

Ensure adherence to coding standards security policies and compliance requirements (HIPAA SOX GDPR where applicable).

Drive UAT readiness go live planning and post production stabilization.

Team & Vendor Management

Lead cross functional teams including Salesforce developers architects QA BAs and integration teams.

Manage onshore/offshore delivery models and vendor dependencies.

Mentor delivery managers and technical leads on Salesforce program execution best practices.

Generic Managerial Skills If any

Excellent Team Player

Ability to plan and schedule technical deliverables

Be the primary point of contact for resolution of technical issues and providing leadership to the team on product quality

Excellen t presentation skills to articulate solution concepts to the senior leadership teams.

Education

Bachelor or similar

Job Tittle: SEED Salesforce Technical Program Manager Location:Hartford Connecticut (no remote) Job Description Salesforce Technical Program Manager Must Have Technical/Functional Skills Salesforce & Technical Skills Strong hands on understanding of Salesforce Service Cloud including: o...