Salesforce Architect

Dallas, IA - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Salesforce Sales Could - Membership sales and pipeline management.
Salesforce Service Could
Marketing Cloud Account Engagement (Pardot) - Marketing automation
Member self-service portal
Integration with Telephony Systems (Dial Pad)
Docusign - Document tracking

Overview of the Role

As a Salesforce Developer you will be instrumental in supporting and implementing Salesforce solutions critical to our clients business operations.
This role demands a strong technical acumen in Salesforce platforms deep expertise in integrations with diverse systems and the ability to ensure seamless end-to-end issue resolution.
Your contributions will drive operational efficiency and support the companys ongoing commitment to delivering superior experiences in the travel transport logistics and hospitality sectors.

Detailed Responsibilities

Serve as the Subject Matter Expert (SME) for SFDC applications providing advanced technical support and guidance.
Exposure to Security configurations and hardening in Salesforce
Manage and resolve production issues ensuring timely ticket resolution and uninterrupted business processes.
Facilitate and drive cross-functional communication with different system owners to track trace and troubleshoot integration-related issues.
Oversee and execute end-to-end ownership of support tickets ensuring prompt and effective communication with stakeholders.
Utilize and support integrations with platforms such as Pardot and ServiceNow.
Provide production support coverage during Central Standard Time (CST) business hours in Dallas and deliver on-call support during off hours as needed.
Collaborate with other technical teams to identify and implement system improvements and best practices.

Skill Requirements

10 to 15 years of experience in Salesforce support and implementation particularly in large-scale complex environments.
Strong technical proficiency in Salesforce (SFDC) platform including custom development integrations and interface management.
In-depth understanding of system integrations and the ability to work collaboratively with other system owners.
Proven expertise in troubleshooting root cause analysis and resolving complex technical issues.
Hands-on experience with Pardot and ServiceNow platforms.
Excellent communication and interpersonal skills for effective stakeholder management.
Bachelors degree in computer science Information Technology or a related field (or equivalent experience).
Relevant Salesforce certifications (e.g. Salesforce Certified Platform Developer Salesforce Administrator) are highly desirable.

Other Requirements (Optional)

Experience working in the travel transport logistics or hospitality domains is a plus.
Familiarity with ITIL processes and agile methodologies.
Additional certifications in related technologies are an advantage.

Salesforce Sales Could - Membership sales and pipeline management. Salesforce Service Could Marketing Cloud Account Engagement (Pardot) - Marketing automation Member self-service portal Integration with Telephony Systems (Dial Pad) Docusign - Document tracking Overview of the Role As a Salesforce...

Salesforce Sales Could - Membership sales and pipeline management.
Salesforce Service Could
Marketing Cloud Account Engagement (Pardot) - Marketing automation
Member self-service portal
Integration with Telephony Systems (Dial Pad)
Docusign - Document tracking

Overview of the Role

As a Salesforce Developer you will be instrumental in supporting and implementing Salesforce solutions critical to our clients business operations.
This role demands a strong technical acumen in Salesforce platforms deep expertise in integrations with diverse systems and the ability to ensure seamless end-to-end issue resolution.
Your contributions will drive operational efficiency and support the companys ongoing commitment to delivering superior experiences in the travel transport logistics and hospitality sectors.

Detailed Responsibilities

Serve as the Subject Matter Expert (SME) for SFDC applications providing advanced technical support and guidance.
Exposure to Security configurations and hardening in Salesforce
Manage and resolve production issues ensuring timely ticket resolution and uninterrupted business processes.
Facilitate and drive cross-functional communication with different system owners to track trace and troubleshoot integration-related issues.
Oversee and execute end-to-end ownership of support tickets ensuring prompt and effective communication with stakeholders.
Utilize and support integrations with platforms such as Pardot and ServiceNow.
Provide production support coverage during Central Standard Time (CST) business hours in Dallas and deliver on-call support during off hours as needed.
Collaborate with other technical teams to identify and implement system improvements and best practices.

Skill Requirements

10 to 15 years of experience in Salesforce support and implementation particularly in large-scale complex environments.
Strong technical proficiency in Salesforce (SFDC) platform including custom development integrations and interface management.
In-depth understanding of system integrations and the ability to work collaboratively with other system owners.
Proven expertise in troubleshooting root cause analysis and resolving complex technical issues.
Hands-on experience with Pardot and ServiceNow platforms.
Excellent communication and interpersonal skills for effective stakeholder management.
Bachelors degree in computer science Information Technology or a related field (or equivalent experience).
Relevant Salesforce certifications (e.g. Salesforce Certified Platform Developer Salesforce Administrator) are highly desirable.

Other Requirements (Optional)

Experience working in the travel transport logistics or hospitality domains is a plus.
Familiarity with ITIL processes and agile methodologies.
Additional certifications in related technologies are an advantage.