Vesta System Manager US Onsite

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

This position is a System Manager role within the West Field Services Emergency Call Handling Support Team. The role is based onsite in Tarrant County with occasional travel to customer locations throughout the area. The System Manager will provide advanced technical support of Public Safety software solutions in a fast-paced environment and will be an escalation point for complex trouble tickets. Must have strong knowledge of desktop support networking (router and switch configuration & troubleshooting) telephony hardware telco knowledge supporting software applications and diagnosing complex system architectures. Must be diligent in researching troubleshooting and reproducing issues to resolution. Must be capable of installing server hardware/OS troubleshooting system infrastructure and application architecture.

The System Managers responsibilities include but are not limited to:

• Travel in Tarrant County to assist Tarrant IT personnel.

• Regular travel to customer sites to provide preventative maintenance on a scheduled basis.

• Manage and lead day-to-day activities in meeting MSIs contractual commitments documented in the Maintenance Agreement with the customer

• Manage and lead our relationship with the customer

• Ensure that customer satisfaction goals are met both internally and with the customer

• Procure and coordinate any internal resources that may be needed

• Ensure compliance with response/restoration time commitment

• Remotely diagnose system failure and facilitate call management as applicable

• Manage Emergency Service efforts and escalation procedures

Qualifications:

• Bachelors degree in Computer Science (or related degree) or equivalent work experience

• 4 years of Customer Support experience

• 3 years of IT support experience

• Strong written and oral communication skills. (Fluent in English oral and written)

• Strong soft skills interpersonal communication and problem-solving skills.

• Ability to handle stressful situations & troubleshoot critical issues while maintaining effective communication with Customer and Motorola Management.

• Working knowledge of Analog and Digital Telephony

• Microsoft MCSA or equivalent experience

• Cisco CCNA certifications or related experience

• In-depth installation configuration and troubleshooting experience for Windows Server 2019 Windows 10 Operating Systems

• Experience with Windows Domain architecture/ integration / Active Directory

• Experience in providing Linux/UNIX technical support to customers

• Experience with troubleshooting various server/desktop hardware-related issues

• Experience with Servers (Dell and HP)

• Experience in troubleshooting LAN/WAN

• Experience with VOIP applications

• Experience troubleshooting 3rd party application integration

Preferred Qualifications:

• Vesta 9-1-1 product line expertise

• Experience with VMware virtualization suites

• Experience with Cloud Technologies (Azure or AWS)

• Experience with Computer Telephony Integration (CTI) Applications

• Experience with database-related technology and administration (MySQL or SQL Server)

• Experience with firewalls and security-related applications

• Experience with GIS applications.

This position is subject to working in high security areas governed by the US Department of Justices Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $90000 - $100000 USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate

Basic Requirements

Required Skills:

• High School diploma Associates or Bachelors degree plus 3 years of Public Safety Applications experience or 3 years of IT experience required.

• Must be able to obtain a background clearance as required by our government customers.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

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Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.