Account Manager
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Job Location:
Kokomo, IN - USA
Yearly Salary:
$ 65000 - 70000
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
The Account Manager is responsible for building and maintaining strong client relationships ensuring market and vending merchandising compliance and managing contract life cycles to drive customer retention and profitable growth. This person will serve as the central point of contact for clients and drivers within their territory fostering trust and satisfaction while ensuring Continentals service standards contractual obligations and brand experiences are consistently delivered at the highest level.
This position is based in Kokomo Indiana with travel to Fort Wayne and Muncie.
This position is based in Kokomo Indiana with travel to Fort Wayne and Muncie.
Essential Duties & Responsibilities
- Client Relationship & Client Obsession
- Serve as a client advocate to ensure satisfaction and long-term retention.
- Proactively develop a deep understanding of client needs and goals.
- Implement a structured client onboarding and performance rhythm including consistent business reviews.
- Monitor and improve client engagement through surveys feedback loops and formalized communications.
- Create client-specific success KPIs and regularly update clients on progress.
- Lead a Clients for Life strategy to deliver a world-class customer experience.
- Manage onboarding and hand-offs from Sales to Operations ensuring expectations are aligned.
- Market & Vending Merchandising Compliance
- Ensure all Market Twenty 4 Seven and vending locations are merchandised according to company standards.
- Conduct regular audits of markets and vending operations to ensure brand consistency freshness product diversity and compliance with merchandising standards.
- Collaborate with operational and marketing teams to optimize product selection based on customer preferences leveraging our proprietary Market 24/7 technology.
- Actively participate in launching new installations and promotional activities.
- Contract Management
- Manage the full contract lifecycle including renewals amendments and renegotiations.
- Maintain contract records key dates (e.g. expirations) and renewal pipelines via CRM and Smartsheets.
- Support the Contract Expiration Process by segmenting accounts setting alerts and participating in renewal planning.
- Participate in proposal development financial proforma creation and client presentations.
- Coordinate cross-functional teams (Sales Marketing Operations) to ensure contractual obligations are met and value is consistently delivered.
- Employee Retention & Development
- Foster a positive collaborative and high-performance culture among drivers and field personnel.
- Lead the full employee lifecycle: recruiting onboarding training coaching and performance management.
- Implement incentive programs mentorship models and career pathways to boost retention.
- Serve as a role model by embodying Continentals values of respect integrity and innovation.
Job Requirements
- Bachelors degree in Sales Business Marketing or Supply Chain Management or equivalent industry experience.
- 5 years experience in food service route management or vending services; prior B2B sales experience strongly preferred.
- Strong proficiency with CRM systems (Salesforce preferred) Microsoft Office and communication tools.
- Exceptional ability to foster trust credibility and client satisfaction.
- Results-driven with a can-do attitude flexible and capable of balancing client and business needs.
- Valid Drivers License required; ability to operate a company vehicle.
- Strong physical ability to meet demands including lifting standing and walking.
- High energy resilience positive demeanor and collaborative work style.
Physical Demands
- Climbing in-and-out of a vehicle
- Loading and unloading products from the vehicle.
- Bending stooping pulling/pushing and twisting required.
- Walking and standing required for long periods
- Regular lifting 25-50 pounds
Benefits
We prioritize the health wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that.
Full-time team members are eligible for medical dental and vision insurance life insurance disability insurance parental leave 401(k) with company match at-work dining perks flexible schedules generous PTO and a total rewards program. Team Members can also use our inclusive employee assistance program.
Part-time Team Members are eligible for our 401(k) with company match at work dining perks and team members can also use our inclusive employee assistance program.
Location-specific perks may also include wellness programming on-the-job training corporate-hosted courses certifications and team events.
Full-time team members are eligible for medical dental and vision insurance life insurance disability insurance parental leave 401(k) with company match at-work dining perks flexible schedules generous PTO and a total rewards program. Team Members can also use our inclusive employee assistance program.
Part-time Team Members are eligible for our 401(k) with company match at work dining perks and team members can also use our inclusive employee assistance program.
Location-specific perks may also include wellness programming on-the-job training corporate-hosted courses certifications and team events.
#LI-KC1 #IND103
Required Experience:
Manager
Key Skills
- Business Development
- Cement Plant
- Business Support
- Data Analysis
- ASP
About Company
The Great Lakes leader in office food and beverage services. Office micro markets | vending | office coffee & snacks. Food Your Way.
