ITSM Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a detail-oriented and analytical ITSM Specialist to join our team in Timisoara Romania. As an ITSM Specialist you will play a crucial role in optimizing our IT service management processes and ensuring efficient delivery of IT services across the organization.
- Implement and maintain ITIL-based processes and best practices
- Manage and optimize service management tools such as BMC Helix
- Analyze IT service performance metrics and generate reports for continuous improvement
- Collaborate with cross-functional teams to identify and resolve IT service issues
- Develop and maintain documentation for ITSM processes and procedures
- Conduct regular audits of ITSM processes to ensure compliance and effectiveness
- Provide training and support to IT staff on ITSM tools and processes
- Participate in incident problem change knowledge and other process management activities
- Contribute to the development of service level agreements (SLAs) and key performance indicators (KPIs)
- Stay up-to-date with industry trends and emerging technologies in ITSM
Qualifications :
- Bachelors degree in Information Technology Computer Science or a related field
- ITIL certification (preferably ITIL V3 Foundation or higher)
- 1-2 years of experience in IT Service Management concepts or practices
- Strong knowledge of ITIL framework and IT service management best practices
- Experience with process improvement methodologies and implementation
- Familiarity with ITSM process implementation and optimization including one or more non-ITIL frameworks
- Strong data analysis and reporting capabilities
- Proficiency in service management tools such as BMC Helix
- High level of analytical critical-thinking and problem-solving skills
- Effective communication skills both written and verbal oriented to Process and Project Management Procedures and Collaboration
- Basic familiarity in one or more technical IT operations and support areas e.g. networks servers workplace applications IT audit cybersecurity etc.
- User level expertise with software/hardware capabilities for utilization of networks and data
Additional Information :
Ready to drive with Continental Take the first step and fill in the online application.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2019, ... View more
