ServiceNow Designer – ITSM ITAM SecOps

Pune - India

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

ServiceNow Designer ITSM / ITAM / SecOps

Pan India Offshore* (Pune/Bangalore anywhere)

Role Summary

We are seeking an experienced ServiceNow Designer with deep functional and solution design expertise in ITSM ITAM or SecOps. The role is responsible for end to end solution design on the ServiceNow platform translating business and operational requirements into scalable secure and user centric designs aligned with platform best practices and enterprise architecture standards.

The Designer will act as a functional SME working closely with business stakeholders architects developers and delivery teams across large complex ServiceNow programmes.

Key Responsibilities (Common Across All Specialisations)

Solution & Functional Design

Own end to end functional and solution design for ServiceNow implementations and enhancements.
Translate business operational and regulatory requirements into high quality design artefacts (HLDs LLDs process flows data models).
Ensure designs align with ServiceNow OOTB capabilities platform roadmap and industry best practices.
Define configuration vs customisation decisions ensuring maintainability and scalability.

Stakeholder & Delivery Engagement

Engage with business users process owners security teams and IT leadership to validate requirements and design options.
Act as a design authority supporting developers during build test and deployment phases.
Participate in design reviews sprint ceremonies UAT support and defect triage.

Governance & Quality

Ensure adherence to ServiceNow governance CMDB/CSDM principles security standards and compliance requirements.
Support impact analysis release planning and upgrade readiness.
Contribute to continuous improvement automation opportunities and technical debt reduction.

Specialisation Responsibilities

Option 1: ServiceNow Designer ITSM

Design and optimise ITSM processes including Incident Problem Change Request Fulfilment Knowledge and Service Level Management.
Define service catalog structures workflows SLAs/OLAs assignment models and Agent Workspace experiences.
Ensure alignment with ITIL/ITSM best practices and enterprise service management goals.
Support integration design with monitoring identity and collaboration tools.

Option 2: ServiceNow Designer ITAM

Design end to end asset lifecycle processes across Hardware Asset Management (HAM) and Software Asset Management (SAM).
Define data models workflows and integrations for procurement discovery CMDB compliance and financial tracking.
Support license compliance audits and optimisation use cases.
Ensure alignment between ITAM CMDB ITSM and enterprise financial systems.

Option 3: ServiceNow Designer SecOps

Design Security Operations workflows including Security Incident Response Vulnerability Response and Threat Intelligence.
Translate security requirements into automated workflows playbooks and dashboards.
Support integrations with SIEM vulnerability scanners and security tooling.
Ensure designs comply with enterprise security risk and regulatory frameworks.

Required Experience & Skills

Essential

6 years of experience in ServiceNow or enterprise IT solution design.
Proven experience as a ServiceNow Designer / Lead Consultant / Solution Architect (functional focus).
Deep expertise in one or more modules: ITSM ITAM or SecOps.
Strong understanding of ServiceNow data model workflows scripting boundaries and platform architecture.
Experience working in large complex multi stakeholder environments.

Desirable

Experience in public sector regulated industries or large global enterprises.
Familiarity with CSDM CMDB governance integrations and reporting/analytics.
Experience supporting agile delivery and scaled programmes.

Certifications (Preferred)

ServiceNow CSA (Certified System Administrator)
ServiceNow CIS ITSM / ITAM / SecOps
ITIL (for ITSM roles)

Soft Skills

Strong analytical and problem solving capability.
Excellent stakeholder communication and documentation skills.
Ability to challenge requirements constructively and propose pragmatic design options.
Comfortable operating as a design authority and trusted advisor.

Typical Outcomes & KPIs

High quality reusable design artefacts.
Reduced customisation and improved upgrade readiness.
Improved service efficiency compliance and user experience.
Successful delivery of ServiceNow programmes aligned to business outcomes.

ServiceNow Designer ITSM / ITAM / SecOps Pan India Offshore* (Pune/Bangalore anywhere) Role Summary We are seeking an experienced ServiceNow Designer with deep functional and solution design expertise in ITSM ITAM or SecOps. The role is responsible for end to end solution design on ...