Customer Service Coordinator

Ace Handyman Services Minneapolis

Job Location:

Minneapolis, MN - USA

Hourly Salary: $ 17 - 22

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

401(k) matching
Bonus based on performance
Dental insurance
Employee discounts
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales career Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow we are looking for highly organized and motivated candidates just like you to serve as Office Managers to ensure efficient and smooth daily operations.

In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED! Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.

This is a great opportunity for you to grow toward advancement to a leadership role with us and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and benefits and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.

Here is just some of what we have to offer:

Competitive pay ranging from $17-22 per hour
Health insurance
Vacation
Performance bonuses
Flexible scheduling
Advancement and growth opportunities
Regular pay reviews
Plus more!

Job Responsibilities

As a Customer Service Coordinator you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen/handyman. This will require that you provide customers with information and expert advice on our services pricing and availability. You will also provide logistical support for our craftsmen helping them with material ordering and scheduling efficiencies.

Customer Service & Scheduling

Serve as the first point of contact for incoming calls following the companys Call Blueprint to ensure quality service.
Respond to emails promptly addressing customer inquiries and concerns.
Coordinating the schedule and material ordering for multiple craftsmen and projects
Adjust schedules as needed to accommodate job extensions or customer requests.
Resolve customer service issues in a timely and professional manner.
Utilizing our dispatching & schedule management software (ServiceTitan)
Returning customers calls as needed and following up with past customers
Provide accurate price estimates and explain our services Schedule and coordinate jobs with technicians
Create send and manage invoices
Collect payments and process transactions
Keep detailed and organized customer records
Deliver friendly professional customer service every day

Job Requirements

We are looking for professionals who are highly organized and detail-oriented with a strong administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet.

Specific qualifications for the role include:

High school diploma or GED
Comfortable with sales
Adaptive to technology
Strong customer service skills
Solid typing skills; ten-key skills a plus
Great multitasking and prioritization skills
Exceptional communication skills
Sales and/or Marketing a basic understanding of sales and marketing and the differences between the two a plus
QuickBooks Online or other accounting knowledge a plus
Customer-facing experience a plus
ServiceTitan experience is a major plus

Build fun and rewarding career with an industry leader!

Apply now!

Compensation: $17.00 - $22.00 per hour

The 800 Craftsmen who represent our Brandare the heart and soul of our turn-key white-glove home repair maintenance and improvement are skilled and experienced in many trades but their professionalism and attention to detail is what sets them apart from others who work in the industry.

Most of the projects completed are for Repeat and Referral Customersfolks truly appreciate our high level of service and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven winning TEAM please apply to the position(s) available by selecting Show Me All Jobs above.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directlyto the franchise owner and all hiring decisions will be made by the management of that franchise. All inquiries about employment atthis franchise should be made directly to the franchise owner and not to Ace Handyman Services Corporate.

Required Experience:

Benefits:401(k) matchingBonus based on performanceDental insuranceEmployee discountsOpportunity for advancementPaid time offTraining & developmentVision insuranceAre you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales ca...

Benefits:

401(k) matching
Bonus based on performance
Dental insurance
Employee discounts
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Here is just some of what we have to offer:

Competitive pay ranging from $17-22 per hour
Health insurance
Vacation
Performance bonuses
Flexible scheduling
Advancement and growth opportunities
Regular pay reviews
Plus more!

Job Responsibilities

Customer Service & Scheduling

Serve as the first point of contact for incoming calls following the companys Call Blueprint to ensure quality service.
Respond to emails promptly addressing customer inquiries and concerns.
Coordinating the schedule and material ordering for multiple craftsmen and projects
Adjust schedules as needed to accommodate job extensions or customer requests.
Resolve customer service issues in a timely and professional manner.
Utilizing our dispatching & schedule management software (ServiceTitan)
Returning customers calls as needed and following up with past customers
Provide accurate price estimates and explain our services Schedule and coordinate jobs with technicians
Create send and manage invoices
Collect payments and process transactions
Keep detailed and organized customer records
Deliver friendly professional customer service every day

Job Requirements

Specific qualifications for the role include:

High school diploma or GED
Comfortable with sales
Adaptive to technology
Strong customer service skills
Solid typing skills; ten-key skills a plus
Great multitasking and prioritization skills
Exceptional communication skills
Sales and/or Marketing a basic understanding of sales and marketing and the differences between the two a plus
QuickBooks Online or other accounting knowledge a plus
Customer-facing experience a plus
ServiceTitan experience is a major plus

Build fun and rewarding career with an industry leader!

Apply now!

Compensation: $17.00 - $22.00 per hour

Required Experience:

Key Skills

Senior Care
Customer Service
Developmental Disabilities Experience
Computer Skills
Microsoft Outlook
Case Management
Computer Literacy
Dispatching
Home Care
Administrative Experience
Social Work
Word Processing

Apply Now

About Company

Ace Handyman Services Minneapolis

View Open Positions Take Back Your Life, With Confidence Come work for and be a part of the most trusted brand in hardware and home improvement. Join our TEAM as we redefine the power of the trades. Let Ace Handyman Services handle all the hassles and paperwork while you keep your fre ... View more

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