W2 HME Specialist (Customer service, MS office, Epic, Insurance, Lift up to 50 pounds) Onsite

Rochester, NH - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Description:

Duties: Hours will be Monday Friday 8AM-5PM 100% onsite.

Qualified candidate must possess strong human relations communication problem solving and organizational skills to interact with a variety of customers and personnel both within and outside the institution.
Must be able to work independently and in a team environment.
Candidate should have experience working with Windows based software Microsoft Word Excel and the Internet.
Keyboarding experience required.
Knowledge of Medicare Medicaid and/or private insurance billed preferred with attention to detail.
Basic to moderate computer knowledge
Healthcare background/verbiage knowledge
Basic insurance knowledge
Basic communication skills to effectively collaborate with others
Customer service
Microsoft office skills
Epic use

The HME Specialist I position is the first of multiple career opportunities within the client Clinic Stores.

Essential Duties:

Assists patients with product selection and training of home medical equipment in accordance with provider prescriptions.
Gathers registration and insurance information accurately and efficiently and processes information for payment according to payer requirements.
Handles private patient information in a compliant and confidential manner.
Assists with maintaining store inventory including inventory cycle counts and perpetual inventory.
Performs duties of the job in a manner that is attentive to age and ability considerations of the patient.
May provide patients with mobility aides breast pumps CPAP machines and supplies over the counter compression or braces training ostomy supplies urology supplies wound care supplies and oxygen services or other durable medical equipment or medical supplies depending on store location.
May be assigned to working on the medical supply store floor or in a call center environment.

Required Skills & Experience:

Effectively reads writes speaks and understand English.
Able to learn technical tasks and able to follow written and verbal directions.
Comfortable utilizing technology problem solving and efficient with software applications.
Exceptional customer service and communication skills with high level professionalism and ability to have crucial conversations.
Proven ability to multi-task and make good decisions regarding customer service.
Must be able to work independently as needed.
Physical and mental stamina to be able to withstand what can often be a fast-paced environment; may be on feet or sitting on feet 90-100% of the time.
Must be able to tolerate repetitive hand motion.
Must be able to lift up to 50 pounds.

Preferred Skills & Experience:

Prior customer service sales healthcare or patient care experience preferred.
Prior DME experience is preferred but not required.
Knowledge of Medicare Medicaid and/or private insurance billed preferred with attention to detail.

Required Education:

Associate degree in finance business or healthcare related majors and one year experience in medical pharmacy or durable medical equipment billing and collection activities or high school diploma/GED with at least 3 years experience in medical pharmacy or durable medical equipment billing.

Location: Rochester MN - 55904. Onsite.

Pay rate: $/hr on W2.

Description: Duties: Hours will be Monday Friday 8AM-5PM 100% onsite. Qualified candidate must possess strong human relations communication problem solving and organizational skills to interact with a variety of customers and personnel both within and outside the institution. Must be able t...