Sales Account Service Representative

Baltimore, MD - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Position: Sales / Account Service Representative
Location: Baltimore MD #HYBRID
Duration: 6 months #Contract
Must report occasionally to Canton or Merriweather for meetings and trainings.
Rate: 30/hr

Job Description:

This position will work in collaboration with leadership to provide support to the internal and external sales team and is responsible for providing support for sales and retention.
Serves as liaison within and with external vendors for sales related issues and escalations.
Position is accountable for supporting sales agents with various inquiries and escalations.
Education Level: High School Diploma
3 years experience working in Sales or Customer Service
Proven experience in generating additional leads and market value for the company.
Sales (Medicare) customer service broker support CRM/multi-program capabilities flexibility.

ESSENTIAL FUNCTIONS:

25% Provides service to internal and external sales agents by responding to sales inquiries and escalations by resolving agent sales related issues requests and complaints. Interacts with other departmental staff to coordinate matters involving agent including but not limited to agent onboarding agent commissions supply orders and fulfillment and sales portals. Develops understanding of commission related issues.

20% Serves as market segment product expert. Remains current on all legislative changes and regulation updates and communicates to appropriate departments within to insure consistent information dissemination corporate-wide. Educates individuals brokers and FMOs regarding insurance options in the Medicare marketplace and effectively explains processes/guidelines.

20% Develops and maintains a strong relationship with internal staff and account support staff to identify and resolve sales related inquires and escalations. Works directly with internal and external sales teams to support growth in new Medicare sales and retention of existing Medicare business.

20% Provides regular updates to management with regard to identified and outstanding issues. Works with internal teams and external vendors to facilitate monitor and track issues and escalations. Serves as liaison between sales teams and management.

15% Reports patterns trends or issues that be preventing contracted brokers from successfully enrolling members.

Thanks & Regards
--
LAXMAN
Team Lead - Talent Acquisition
KMM Technologies Inc.
CMMI Level 2 ISO 9001 ISO 20000 ISO 27000 Certified
WOSB SBA 8(A) MDOT MBE & NMSDC MBE
Contract Vehicles: 8(a) STARS III & Schedule 70
Tel: Email:

Position: Sales / Account Service Representative Location: Baltimore MD #HYBRID Duration: 6 months #Contract Must report occasionally to Canton or Merriweather for meetings and trainings. Rate: 30/hr Job Description: This position will work in collaboration with leadership to provide support to the...

Job Description:

This position will work in collaboration with leadership to provide support to the internal and external sales team and is responsible for providing support for sales and retention.
Serves as liaison within and with external vendors for sales related issues and escalations.
Position is accountable for supporting sales agents with various inquiries and escalations.
Education Level: High School Diploma
3 years experience working in Sales or Customer Service
Proven experience in generating additional leads and market value for the company.
Sales (Medicare) customer service broker support CRM/multi-program capabilities flexibility.

ESSENTIAL FUNCTIONS:

15% Reports patterns trends or issues that be preventing contracted brokers from successfully enrolling members.