CSR Customer Support Representative

Franklin, NH - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Prior authorizations and appeals processing. Ability to work in a fast paced environment handling both inbound and outbound calls. Must be organized detail-oriented and able to document cases clearly and accurately in accordance with the program guidelines. Good communication skills are essential both internal and external. Knowledge of Medicare benefits enrollments and LIS assistance. Plans and organizes work assignments set priorities and completes work with a minimum of supervision. Adheres to the service policy and principles of the company as well as the program guidelines set by the department. Participates in cross-training to perform all roles within the department. Communicates effectively and professionally with our program partners to assure the best possible service for our patients and partners. Other duties as assigned. Physical Demands: May sit stand stoop bend and walk intermittently during the day. May sit or stand seven (7) to ten (10) hours per day. May be necessary to work extended hours as needed. Finger dexterity to operate office equipment required. May need to lift up to twenty-five (25) pounds on occasion. Visual acuity to see and read fine prints. Specific vision abilities required by this role include close vision color vision and the ability to adjust focus. Must be able to hear normal voice sounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Work Environment: Work in a climate-controlled smoke-free internal environment.

Safety Sensitive

Location: Onsite @ Franklin-1021 Reams Fleming (Office) (TN3004)
Onsite: must be onsite 3 days a week - flexible on which days
Schedule: Mon-Fri 8:00-5:00 PM CT

Tops 3 Skills:
1. Prescription Drug Reimbursement & Insurance Knowledge
This includes:
Ability to explain benefit structures to agents or customers
This is the core of the role - without it they will struggle immediately.

2. Strong Communication & Customer Service Skills
They must be able to:
Handle inbound/outbound calls professionally
Document clearly and accurately
Communicate with agents internal teams manufacturers and patients
Deliver guidance education and problem-solving
This is a highly interactive support heavy position.

3. Multi Tasking Organization & Systems Navigation
This includes:
Handling multiple cases and systems at once
Documenting case notes consistently
Managing multiple software tools
Staying detail oriented in a fast paced environment
Without strong organizational skills candidates wont succeed.