Customer Service I
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Job Location:
Salt Lake, UT - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Title: Customer Support Specialist (Order Processing)
Pay Rate: $17.00 $19.00/hour
Employment Type: Contract (6-month assignment with potential extension)
Schedule: 1st Shift - 9/80 Schedule
- Monday Thursday: 6:30 AM 4:00 PM
- Every other Friday: 7:30 AM 4:00 PM
Location: Salt Lake City UT 84123 (100% Onsite during training)
Job Code: 1916
FAA: Not Required
Tekberry is looking for a reliable and motivated Customer Service Representative I to work on-site with our client a worldwide designer and manufacturer of precision medical devices. This role supports a team that produces enteral feeding and infusion pump systems that help improve patient safety and quality of care.
This is an excellent opportunity for someone early in their career who enjoys helping customers solving problems and working in a collaborative office environment. As a W2 employee you will have access to Tekberrys health benefits.
Responsibilities Respond to customer inquiries via email regarding product support service requests and order questions
Enter customer orders and repair requests into ERP/order entry systems
Send order confirmations and communicate delivery timelines
Coordinate replacement orders and provide return shipping labels
Research customer issues and escalate urgent complaints when needed
Assist with pricing disputes and warranty inquiries
Maintain accurate documentation of customer communications
Support sales and customer service team projects and reporting
Provide professional timely communication to internal and external customers
High School Diploma or GED
Basic computer proficiency (Microsoft Word Excel Outlook)
Strong written communication skills
Ability to work independently and within a team environment
Organizational skills and attention to detail
Professional customer-focused attitude
Previous customer service call center administrative or order entry experience
Experience working with ERP or order management systems
Experience handling customer issues returns or product support requests
Ability to multitask and prioritize in a fast-paced environment
Training is fully onsite (minimum 6 months)
Potential for future flexibility based on performance (not guaranteed)
Collaborative team-based office environment
We need dependable and customer-focused employees. Tekberry offers a $100 referral bonus for successful placements!
Tekberry Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other protected category under applicable law.
Tekberry Inc. is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE).
By submitting your resume you consent to receive communications from Tekberry via text message. All messages are sent by real people and we look forward to speaking with you about this opportunity.
#INDHP
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
