ServiceNow Administrator
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Job Location:
Cincinnati, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary (List Format):
- Administer and operate ServiceNow ITOM Discovery Service Mapping and CMDB to maintain data quality and operational readiness.
- Create maintain and improve Application Service Maps in ServiceNow; automate service mapping where feasible.
- Enhance reporting and impact analysis using CMDB and service mapping data focusing on relationships between CIs applications and ownership.
- Provide operational support for ServiceNow ITOM administration including monitoring incident response and request fulfillment.
- Collaborate with client stakeholders and technical teams to drive improvements and manage day-to-day administration of CMDB and mapping.
- Support a large-scale CMDB and service mapping environment ensuring mapping maturity and data accuracy for millions of CIs and thousands of applications.
- Deliver 24x7 operational coverage including after-hours and holiday support as required.
- Monitor hybrid cloud applications/infrastructure using tools like Dynatrace Grafana and Azure Monitor; tune dashboards baselines and alerts.
- Serve as Incident Coordinator for triage and major incidents; run bridge calls document actions and support post-incident reviews (PIRs).
- Drive rapid incident detection and escalation supporting root cause analysis and incident communications.
- Develop and maintain SOPs knowledge articles and known error documentation to improve L1 support and operational effectiveness.
- Identify repetitive issues and automate solutions using scripting (PowerShell Python Bash).
- Track and report on operational KPIs such as MTTD/MTTR ticket volumes change validations and incidents avoided.
- Provide escalation support mentoring junior engineers and Tier 1/2 teams.
- Demonstrate excellent communication skills for documentation incident reporting and stakeholder updates.
- Ability to travel up to 10% as required by client or project needs.
Required Experience/Skills:
- 8 years in IT operations incident management or application support in a 24/7 environment.
- Hands-on experience with observability/monitoring tools (Dynatrace Grafana Azure Monitor).
- Experience with major incident resolution and ITSM workflows especially ServiceNow.
- Strong scripting/automation skills (PowerShell Python Bash).
- Bachelors degree in a related field or equivalent experience.
- Administer and operate ServiceNow ITOM Discovery Service Mapping and CMDB to maintain data quality and operational readiness.
- Create maintain and improve Application Service Maps in ServiceNow; automate service mapping where feasible.
- Enhance reporting and impact analysis using CMDB and service mapping data focusing on relationships between CIs applications and ownership.
- Provide operational support for ServiceNow ITOM administration including monitoring incident response and request fulfillment.
- Collaborate with client stakeholders and technical teams to drive improvements and manage day-to-day administration of CMDB and mapping.
- Support a large-scale CMDB and service mapping environment ensuring mapping maturity and data accuracy for millions of CIs and thousands of applications.
- Deliver 24x7 operational coverage including after-hours and holiday support as required.
- Monitor hybrid cloud applications/infrastructure using tools like Dynatrace Grafana and Azure Monitor; tune dashboards baselines and alerts.
- Serve as Incident Coordinator for triage and major incidents; run bridge calls document actions and support post-incident reviews (PIRs).
- Drive rapid incident detection and escalation supporting root cause analysis and incident communications.
- Develop and maintain SOPs knowledge articles and known error documentation to improve L1 support and operational effectiveness.
- Identify repetitive issues and automate solutions using scripting (PowerShell Python Bash).
- Track and report on operational KPIs such as MTTD/MTTR ticket volumes change validations and incidents avoided.
- Provide escalation support mentoring junior engineers and Tier 1/2 teams.
- Demonstrate excellent communication skills for documentation incident reporting and stakeholder updates.
- Ability to travel up to 10% as required by client or project needs.
Required Experience/Skills:
- 8 years in IT operations incident management or application support in a 24/7 environment.
- Hands-on experience with observability/monitoring tools (Dynatrace Grafana Azure Monitor).
- Experience with major incident resolution and ITSM workflows especially ServiceNow.
- Strong scripting/automation skills (PowerShell Python Bash).
- Bachelors degree in a related field or equivalent experience.
Key Skills
- Hadoop
- Microsoft Windows Server
- Windows
- Apache
- Linux
- SAN
- Shell Scripting
- System Administration
- Administrative Experience
- Scripting
- Oracle
- Troubleshooting
