Desktop Support Technician

Minot, ND - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Desktop Support Technician

Location: Minot ND.

Duration - Contract

Job Summary

We are seeking a reliable Desktop Support Technician to provide onsite technical support for end users. The role involves troubleshooting hardware software and network issues ensuring timely resolution of incidents and delivering excellent customer service in a professional environment.

Key Responsibilities

Provide Level 1 and Level 2 desktop support for end users
Troubleshoot and resolve issues related to Windows OS laptops desktops printers and peripherals
Install configure and maintain hardware software and applications
Support Active Directory tasks such as password resets account unlocks and basic user administration
Assist with network connectivity issues (LAN Wi-Fi VPN)
Respond to incidents and service requests using a ticketing system
Perform system upgrades patching and routine maintenance
Escalate unresolved issues to appropriate teams when required
Maintain documentation and follow IT policies and procedures

Required Skills & Experience

1 3 years of experience in Desktop / IT Support
Strong knowledge of Windows 10/11 MS Office and basic networking concepts
Experience supporting printers scanners and mobile devices
Familiarity with Active Directory and ticketing tools (ServiceNow Remedy Jira etc.)
Good communication and customer service skills.

Desktop Support Technician Location: Minot ND. Duration - Contract Job Summary We are seeking a reliable Desktop Support Technician to provide onsite technical support for end users. The role involves troubleshooting hardware software and network issues ensuring timely resolution of inciden...