Desktop Support Technician
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Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Job ID: NC-796144 ()
Onsite/Local Desktop Support Technician with imaging/deployment Windows 11 SCCM ServiceNow/HAM Pro iPhone deployment experience
Location: Charlotte NC (Mecklenburg County Information Technology Services)
Duration: 3 Months
Skills:
Experience with larger scale deployments (1000/year or similar) Required 2 Years
Experience transporting and storing computer inventory following documented procedures (potential need to push pull or lift up to 50 lbs regularly) Required 2 Years
Experience imaging computers with Windows 11 utilizing SCCM Required 2 Years
Experience scheduling computer replacements with end users through ServiceNow Required 2 Years
Experience with computer refreshes reclaiming and transporting old computers and documenting inventory updates within HAM Pro (in ServiceNow) Required 2 Years
Experience with ServiceNow & HAM Pro Highly desired
Experience with Apple iPhone deployment Highly desired
Description:
Evergreen Deployment Technician: This position is responsible for completing hardware refreshes (computers & some peripherals) for the duration of the FY26 Evergreen project.
Specifics tasks include but are not limited to:
transporting and storing computer inventory following documented procedures (potential need to push pull or lift up to 50 lbs regularly)
imaging computers with Windows 11 utilizing SCCM
scheduling computer replacements with end users through ServiceNow completing computer refreshes reclaiming and transporting old computers and documenting inventory updates within HAM Pro (in ServiceNow).
The computer refreshes will take place at each end users desk professional appearance and excellent customer service is expected.
Experience with ServiceNow & HAM Pro and/or Apple iPhone deployment is a huge plus.
Technicians will be traveling to various county buildings in county vehicles driven by full time employees.
innoSoul Inc. is an Information Technology company and offers technology solutions in various platforms to different business domains. More specifically business solutions for Application Development System integration network or software installation support Custom Web Development Hosting solutions. Our value-added solutions leverage technology to enhance business performance increase productivity and secure data.
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
