End User Support Specialist

Job Description:Central information technology organization providing the network infrastructure hardware software and enterprise services for offices to run their business. Provides network and database administration device management and administers processes services and technical support for hardware and software for both the organizations internal and external clients. Skills/Experience: Job Responsibilities * Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity * Responsible for the installation configuration and ongoing functionality of desktop computers peripheral equipment and software * Troubleshoots and responds to situations where standard procedures have failed in isolating or fixing equipment or software problems and performs restorative and maintenance actions either remotely or at end-user location to resolve end-user problems * Typically resolves issues referred by help desk support * Follows standard procedures and guidelines * Understands how assigned duties relate to others within the team and how the team integrates with related teams * Impacts own team through the quality of the support provided * Recognizes and solves typical problems; selects solutions from established options * Communicates moderately complex information in routine situations typically within own team * Works under general supervision with limited ability to modify approach * Individual contributor having no supervisory responsibilities; manages own workload * Performs all other duties as assigned by management Education * High school diploma required; Bachelors preferred Experience * Typically requires 2 years of related work experience * AI experience

NOTES from the call with the manager below:-

The meeting reviewed a new requisition (REC ID STWT-330) for an End-User Support Specialist II supporting Stewart Title and clarified role requirements and sourcing logistics. (Hiring Manager)described the role as an in-person Monday Friday desktop support position based in Ohio with occasional on-call duties and participation in office moves. Primary technical responsibilities include Windows troubleshooting hardware support printer service and Microsoft Office troubleshooting while strong customer-facing soft skills are equally emphasized. Any AI experience is considered a plus for search and reporting tasks but not for automation deployments.

Geography and travel expectations were detailed: the role covers roughly eight Ohio offices along a Cleveland-to-Cincinnati line typically requiring visits to outer offices about once per quarter and operating within an approximate two-hour dispatch radius from Columbus. Mileage will be reimbursed at the federal rate noted in the discussion (0.725). Interview logistics were set: initial interviews will be virtual via Teams with Hiring Manager conducting the first round followed by panel interviews with supervisors. Formal education or certifications are not required if candidates demonstrate the necessary skills.