Insurance Service Broker

Victoria - Canada

Monthly Salary: $ 50000 - 65000

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Proudly Canadian. Driven by Purpose. Rooted in Care.

Join a national team where people purpose and community come first. Western Financial Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2300 team members supporting over one million customers across 200 locations across Canada

Insurance Broker - Contact Centre

Our Insurance Advisors are responsible for proactively meeting customers needs in a high volume this ever-changing environment we are looking for team members who are passionate about customer service that like to have fun and celebrate their successes together.

Here is what a typical day looks like

Manage incoming call queues and maintain low wait times
Answer customer inquiries striving for one touch resolution for the customers
Optimize sales opportunities in each call while prioritizing customers needs
Quickly access information from online databases to complete customers transactions
Make outbound calls for customer policy renewals and account reviews
Adapt your sales strategy based on the nature of your call and customers priorities

The value you bring

Level 1General Insurance License required must obtain Level 2 License within 90 days employer paid and supported.
2-3 years in a sales or customer service role demonstrated passion for exemplary customer service
Professional experience building rapport with customers over the phone and through email
Previous Insurance or Call Centre experience is an asset

Location: Hybrid in Victoria BC

Hours: Full Time 37.5 hours/week during Care Centre operating hours:

Mon-Friday 7am-7pm PST
Saturdays 9am-5pm PST

Salary Range: $50000 - $65000

Requisition: 82529

Why Western

Westerns people-first culture grounded in our guiding principles of Truthfulness Fairness Value and Loyalty is recognized across Canada and strengthened by our commitment to wellness flexibility and meaningful community impact.

Highlights include:

14 Paid Wellness Days 3 weeks vacation company matching savings programs and 100% employer paid group benefits for eligible employees
Over 1500 volunteer hours supporting 160 charities in through theWestern Financial Group Communities Foundation.

Our Commitment to Inclusion:At Western we strive to create an accessible equitable and inclusive workplace where everyone feels valued and can thrive. As an equal opportunity employer we encourage applicants of all backgrounds to apply even if your experience doesnt perfectly match every qualification. If you need assistance or an accommodation during the hiring process please contactor visit our Careers page.

Our Human First Hiring Approach:We do not use artificial intelligence to screen assess or select applicants. All applications are personally reviewed by Westerns Talent Acquisition Consultants. As part of our hiring process we use standardized scientifically validated skills assessments (nonAI) and all results are reviewed by our hiring team.

Ready to Apply

If making a meaningful impact in your community and growing your career in a supportive purposedriven environment excite you wed love to hear from you.

Proudly Canadian. Driven by Purpose. Rooted in Care.Join a national team where people purpose and community come first. Western Financial Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2300 team members supporting over one million customers across...