Senior Account Manager

Lincoln, NE - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

The Senior Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. The Senior Account Manager is expected to consistently provide excellent customer service to accounts as well as represent client needs and goals within the organization to ensure quality. This role is expected to establish effective working relationships with internal partners clients and carriers. This role will manage a book of business comprised of clients of organizations with 100 lives and a strong focus on self-funded plans.

Requirements

Responsibilities

Account Management

Proactively and independently manage client relationships on a day-to-day basis.
Communicate due dates timelines and expectations to clients and partners
Make decisions regarding the resolution of client concerns; research and resolve coverage issues audit issues and billing discrepancies in a timely manner.
Install new group insurance contracts for clients effectively utilizing resources to match client needs.
Administer renewals including preparing appropriate contractual changes.
Inform clients of ERISA COBRA and FMLA compliance measures.
Develop documents including annual renewal changes enrollment procedures miscellaneous benefit changes and clarifications.
Develop and maintain excellent carrier relationships.
Maintain agency management and commissions software.

Client Retention

Execute strategies to strengthen long-term client relationships and ensure continued partnership.
Monitor client satisfaction proactively addressing concerns quickly and effectively to prevent issues from escalating.
Analyze client needs usage trends and engagement to anticipate risks and implement retention solutions.
Provide clients with ongoing education and insights to help them navigate benefit changes and industry developments.
Identify opportunities for additional services or coverage enhancements that align with client goals and reinforce retention.

Cross Functional Collaboration

Collaborate with internal teams to deliver timely accurate and high-quality service that supports client loyalty.
Maintain open and clear communication channels with internal partners clients and carriers.
Create an employee communication strategy with the client.
Prepare appropriate employee communication material to be used by the client and deliver material to the client.
Conduct employee meetings and / or webinars as needed.

Education & Experience

Education: Bachelors degree preferred.
Experience: Minimum 3 years of experience in benefits brokerage insurance or employee benefits customer service account administration or a related field preferred.
Strong knowledge of employee benefits self-funding arrangements and group insurance including underwriting principles and carrier processes.
Ability to interpret and apply benefit-related regulations (e.g. ERISA ACA) and stay current with industry trends and legislative updates.
Licensure: State life and health insurance license or ability to obtain required

Knowledge & Skills

Proven ability to manage multiple projects at a time while paying strict attention to detail.
Demonstrated ability to communicate and present information professionally and effectively at all levels of the organization.
Ability to follow up on activities from start to finish while working independently.
Exceptional communication skills with the ability to explain complex concepts in a clear client-friendly manner.
Alignment with UNICOs core values: professionalism trust teamwork and positivity.
Proficient in Microsoft Excel PowerPoint Outlook and a variety of other software systems and programs with the ability to learn new software applications.

Physical Demands

This roles physical exertion is sedentary and within an office environment.
Exerting up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects.
Substantial movements and repetitive motion of the wrists hands and fingers.
Individuals should have close visual acuity to perform activities such as preparing and analyzing data and figures; transcribing viewing a computer and extensive reading.

Professional. Team Player. Positive. Trust.

UNICO Group is committed to the full inclusion of all qualified keeping with our commitment UNICO Group will take steps to ensure that people with disabilities are provided reasonable accommodation. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position and to receive all other benefits and privileges of employment contact People Operations at

Required Experience:

Manager