Windows and Office 365 administrator

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Provide L1 support for Microsoft 365 incidents and service requests ensuring timely resolution and adherence to SLA. Having hands on Experience with Windows Administration
Monitor Microsoft 365 services using cloud monitoring tools and dashboards; analyze alerts and take proactive actions.
Administer users groups roles and licenses supporting core workloads including Exchange Online Teams SharePoint Online and OneDrive.
Manage the user lifecycle including onboarding role changes offboarding password resets MFA enrollment and access troubleshooting.
Diagnose and resolve technical issues performing system configuration updates and following SOPs security policies and incident management processes.
Collaborate with client SPOCs and internal L2/L3 teams to escalate complex issues and implement technical recommendations for system improvements.
Maintain effective communication with end users provide timely ticket updates follow up when needed and consistently deliver high-quality customer service.
Prepare and update daily/weekly status reports document incidents resolutions and contribute to knowledge base articles.

Qualifications :

Required Skills & Qualifications
2-4 years of experience
Diploma Graduate or Engineering qualification with strong written and verbal communication skills.
Willingness to work in 24/7 rotational shifts and support end-users across time zones.
Hands-on experience with Microsoft 365 / Office 365 administration including Exchange Teams SharePoint OneDrive and RBAC / access management.
Familiarity with Microsoft Entra ID (Azure AD) cloud monitoring tools (Admin Center Service Health Azure Monitor) and ITSM / ticketing systems.
Basic understanding of system administration email/chat support and troubleshooting common end-user issues.
Strong problem-solving skills interpersonal skills and customer service orientation with the ability to work independently or in a team.
Enthusiasm to learn cloud technologies (AWS Linux); certifications like AWS Cloud Practitioner or Linux are a plus.

Additional Information :

At Tech Vedika we are looking for talented individuals who want to work with driven people. Attain success while working on interesting projects with a culturally diverse group of individuals.

Perks & Benefits:

Health Insurance
Meal Vouchers
Learning Aids
Client/Customer Interactions
Working with great minds

If you want an exciting and dynamic career with unlimited growth potential then Tech Vedika is the place for you!

Remote Work :

Employment Type :

Full-time

Provide L1 support for Microsoft 365 incidents and service requests ensuring timely resolution and adherence to SLA. Having hands on Experience with Windows AdministrationMonitor Microsoft 365 services using cloud monitoring tools and dashboards; analyze alerts and take proactive actions.Administer...

Provide L1 support for Microsoft 365 incidents and service requests ensuring timely resolution and adherence to SLA. Having hands on Experience with Windows Administration
Monitor Microsoft 365 services using cloud monitoring tools and dashboards; analyze alerts and take proactive actions.
Administer users groups roles and licenses supporting core workloads including Exchange Online Teams SharePoint Online and OneDrive.
Manage the user lifecycle including onboarding role changes offboarding password resets MFA enrollment and access troubleshooting.
Diagnose and resolve technical issues performing system configuration updates and following SOPs security policies and incident management processes.
Collaborate with client SPOCs and internal L2/L3 teams to escalate complex issues and implement technical recommendations for system improvements.
Maintain effective communication with end users provide timely ticket updates follow up when needed and consistently deliver high-quality customer service.
Prepare and update daily/weekly status reports document incidents resolutions and contribute to knowledge base articles.

Qualifications :

Required Skills & Qualifications
2-4 years of experience
Diploma Graduate or Engineering qualification with strong written and verbal communication skills.
Willingness to work in 24/7 rotational shifts and support end-users across time zones.
Hands-on experience with Microsoft 365 / Office 365 administration including Exchange Teams SharePoint OneDrive and RBAC / access management.
Familiarity with Microsoft Entra ID (Azure AD) cloud monitoring tools (Admin Center Service Health Azure Monitor) and ITSM / ticketing systems.
Basic understanding of system administration email/chat support and troubleshooting common end-user issues.
Strong problem-solving skills interpersonal skills and customer service orientation with the ability to work independently or in a team.
Enthusiasm to learn cloud technologies (AWS Linux); certifications like AWS Cloud Practitioner or Linux are a plus.

Additional Information :

Health Insurance
Meal Vouchers
Learning Aids
Client/Customer Interactions
Working with great minds

If you want an exciting and dynamic career with unlimited growth potential then Tech Vedika is the place for you!

Remote Work :

Employment Type :

Full-time

Key Skills

Dhcp
SQL
Active Directory
OS
Windows
System Administrations
Trouble Shooting
Database
Infrastructure
Linux
SAN
Poweshell
Backup
hardware
Dns

Apply Now

About Company

TechVedika

We are an Artificial Intelligence (AI) focused product engineering company, providing our customers in healthcare, retail & e-commerce, manufacturing, and hospitality sectors with cutting-edge products & solutions, harnessing Big Data Analytics, Vision Analytics, and IoT.Ever since ou ... View more

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