Windows and Office 365 administrator
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Provide L1 support for Microsoft 365 incidents and service requests ensuring timely resolution and adherence to SLA. Having hands on Experience with Windows Administration
- Monitor Microsoft 365 services using cloud monitoring tools and dashboards; analyze alerts and take proactive actions.
- Administer users groups roles and licenses supporting core workloads including Exchange Online Teams SharePoint Online and OneDrive.
- Manage the user lifecycle including onboarding role changes offboarding password resets MFA enrollment and access troubleshooting.
- Diagnose and resolve technical issues performing system configuration updates and following SOPs security policies and incident management processes.
- Collaborate with client SPOCs and internal L2/L3 teams to escalate complex issues and implement technical recommendations for system improvements.
- Maintain effective communication with end users provide timely ticket updates follow up when needed and consistently deliver high-quality customer service.
- Prepare and update daily/weekly status reports document incidents resolutions and contribute to knowledge base articles.
Qualifications :
Required Skills & Qualifications
2-4 years of experience- Diploma Graduate or Engineering qualification with strong written and verbal communication skills.
- Willingness to work in 24/7 rotational shifts and support end-users across time zones.
- Hands-on experience with Microsoft 365 / Office 365 administration including Exchange Teams SharePoint OneDrive and RBAC / access management.
- Familiarity with Microsoft Entra ID (Azure AD) cloud monitoring tools (Admin Center Service Health Azure Monitor) and ITSM / ticketing systems.
- Basic understanding of system administration email/chat support and troubleshooting common end-user issues.
- Strong problem-solving skills interpersonal skills and customer service orientation with the ability to work independently or in a team.
- Enthusiasm to learn cloud technologies (AWS Linux); certifications like AWS Cloud Practitioner or Linux are a plus.
Additional Information :
At Tech Vedika we are looking for talented individuals who want to work with driven people. Attain success while working on interesting projects with a culturally diverse group of individuals.
Perks & Benefits:
- Health Insurance
- Meal Vouchers
- Learning Aids
- Client/Customer Interactions
- Working with great minds
If you want an exciting and dynamic career with unlimited growth potential then Tech Vedika is the place for you!
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
We are an Artificial Intelligence (AI) focused product engineering company, providing our customers in healthcare, retail & e-commerce, manufacturing, and hospitality sectors with cutting-edge products & solutions, harnessing Big Data Analytics, Vision Analytics, and IoT.Ever since ou ... View more
