Roadside Operations Specialist (mfd)

We are looking for a Roadside Operations Specialist (m/f/d) to join our this role you oversee roadside operations ensure service quality and manage escalations in real time to deliver a seamless customer experience. Your expertise will help optimize operational processes strengthen partner performance and maintain high service standards across markets. If you have a proactive mindset and thrive in dynamic fast-paced environments join Team Orange!

YOUR ROLE AT SIXT

• You monitor roadside assistance cases in real time to ensure high service standards and fast response times across markets
• You manage escalations efficiently coordinating solutions with internal teams and external partners
• You analyze partner performance and service quality to maintain global operational standards
• You identify service gaps and drive process improvements to enhance the customer experience during roadside incidents
• You collaborate cross-functionally with internal departments and global stakeholders to optimize operational workflows
• You support the After Claims Customer Service team with case follow-ups and operational insights

YOUR SKILLS MATTER

• Experience: Customer service experience with a focus on Roadside Assistance or similar operational environments
• Analytical Skills: Strong analytical mindset with the ability to work with cross-functional data and dashboards (experience with fraud systems is a plus)
• Organizational Skills: Proactive working style with the ability to prioritize effectively and keep customer needs at the center of every decision
• Technical Affinity: Comfortable working with operational systems dashboards and performance tracking tools
• Working Style: Willingness to work 100% remotely and in a 24/7 shift model.
• Language Skills: Fluent English required; additional languages such as French Italian or Dutch are a plus

WHAT WE OFFER

• Generous Time Off Enjoy 28 days of vacation an additional day off for your birthday and 1 volunteer day per year
• Work-Life Balance Benefit from a hybrid working model with no dress code
• Permanent Contract & Competitive Compensation Our employment contract is permanent from the start. Enjoy above-average compensation with performance-related bonuses
• Great Employee Benefits Access discounts on SIXT rent share ride and SIXT along with partner discounts
• Training & Development Participate in training programs designed for your personal growth and development
• Health & Well-being Private health insurance to support your well-being plus the Coverflex advantage system

Additional Information :

About us:

We are a globally leading mobility service provider with a revenue of 4.00 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental) SIXT share (car sharing) SIXT ride (taxi ride and chauffeur services) and SIXT (car subscription) giving our customers access to our fleet of 350000 vehicles the services of 4000 cooperation partners and around 5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2000 rental stations. At SIXT top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Remote Work :

Yes