Dutch-Speaking Customer Care Specialist
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
We are partnering with a leading international company in Portugal to recruit Customer Support Specialists for a large-scale public infrastructure project based in Porto.
This is a stable long-term opportunity within a regulated and essential services environment ideal for professionals who enjoy structured processes customer interaction and administrative accuracy.
Your Responsibilities
- Handle customer inquiries related to accounts billing tolls and service information
- Register requests complaints and inquiries in internal systems ensuring full traceability
- Perform billing collections and revenue reconciliation tasks
- Communicate with external stakeholders including authorities and regulatory bodies when required
- Ensure data accuracy and compliance with internal policies and regulations
- Contribute to service quality revenue protection and customer satisfaction
- All communication is handled via phone email and digital channels
Your Profile
- Native or C1 level Dutch with good command of English
- Comfortable interacting with customers and handling administrative tasks
- Detail-oriented with strong accuracy in data handling and documentation
- Clear and professional communication skills (written and verbal)
- Well-organized and reliable in following procedures and deadlines
- Willing to work in a structured and regulated environment
- Previous experience in customer service billing collections or administration is a plus
The Offer
- Meal allowance
- Health insurance
- Fully paid training before starting
- Portuguese employment contract
- Rotational shifts from Monday to Sunday between 07:00 and 23:00 (8 hours/day lunch break)
- Optional company accommodation for eligible international candidates
