Costumer Support Specialist German
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
We are partnering with a leading multinational technology company seeking a Customer Support Specialist -German to join their team in Lisbon. In this role you will support customers with premium memberships on a well-known streaming platform.
Your Responsibilities
- Communicate with customers via phone email and chat
- Deliver outstanding customer service and ensure high levels of satisfaction
- Handle customer inquiries and complaints providing timely and effective solutions
- Identify customer issues troubleshoot and resolve them efficiently
- Escalate complex cases to the appropriate department or senior support when necessary
- Collaborate with internal teams to ensure cases are properly resolved
- Accurately document all interactions categorize cases and report potential bugs
- Maintain and update all relevant administrative records
Your Profile
- Native or fluent in German (written and spoken)
- Fluent in English (minimum B2 level)
- Strong communication skills with the ability to simplify technical information
- Problem-solving mindset with attention to detail
- Resilient adaptable and able to remain calm under pressure
- Ability to meet deadlines and work independently
- A team player with a proactive attitude
The Offer
- Meal allowance
- Transportation allowance
- Private health insurance
- Annual performance bonus
- Rotating shifts
- Relocation support and assistance with accommodation
- Ongoing training and development to help you grow
- Opportunity to join a dynamic international and supportive team
