Customer Service Rep 1
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Job Location:
Duluth, MN - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Join Our Team
In 2025 USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row and Newsweek named Primerica one of Americas Greatest Workplaces for Diversity for the second consecutive 2024 the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year and Forbes recognized Primerica as one of Americas Best Employers for Women for the fifth year in a addition for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what its like to work at one of the best places to work in the metro Atlanta.
About this Position
The Customer Service Representative 1 works in the Field Compensation department delivering exemplary customer service to Primerica agents. The candidate recognizes priority situations understands when and how to notify appropriate parties performs all corrections identified during call and documents all research findings thoroughly. The candidate addresses verbal and written inquiries pertaining to addition the candidate will identify concerns ask appropriate questions and respond to inquiries in a concise and courteous manner.Responsibilities & Qualifications
Hours:Monday Friday: 9am -6pm
Salary:30000 - 33000 Based on experience
This is a hybrid role in Duluth Georgia
QUALIFICATIONS SKILLS AND ABILITES:
- Minimum 3 year of call center customer service experience is a plus
- Minimum high school diploma or GED
- Excellent PC skills
- Intermediate skills in Microsoft Word
- Excellent verbal and written communication skills
- Excellent customer service skills
- Attention to detail
- Ability to maintain knowledge of companys products and procedures
- Ability to work under pressure and communicate professionally with irate customers
- Strong problem solving and decision making skills
- Ability to organize and present facts in a clear and concise manner in both speech and correspondence
- Ability to handle high-volume calls
Additional information:
This position is the first step in a rewarding career path. Our Customer Service Representatives have a defined opportunity for career growth with detailed steps to receive a promotion. These steps include knowledge skills and performance required to progress in the department. An employee can make a plan to obtain what is necessary in each of these areas to achieve growth and success. Primerica offers career growth and opportunities to make your future as productive and rewarding as it can be. Employees can apply to other jobs within our company after being in their position for 1 year.
FLSA status:
This position is exempt (not eligible for overtime pay):
Our Benefits:
Day one health dental and vision insurance
401(k) Plan with competitive employer match
Vacation sick holiday and volunteer time off
Life and disability insurance
Flexible Spending Account & Health Savings Account
Professional development
Tuition reimbursement
Company-sponsored social and philanthropy events
It has been and will continue to be the policy of Primerica Inc. and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless ofrace sex color religious creed religion national origin citizenship status age disability pregnancy ancestry military service or veteran status genetic or carrier status marital status sexual orientation or any classification protected by applicable federal state or local laws.
At Primerica we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation growth and profitability. Through a variety of programs and initiatives we invest in each employee seeking to ensure that our people are not only respected as individuals but also truly valued for their unique perspectives.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Primerica (NYSE: PRI) is a leading financial products and services company that distributes term life insurance, mutual funds, and annuities in the United States, Canada, Puerto Rico and Guam. Primerica has over 141,000 independent, licensed sales representatives who provide financia ... View more
