Baby Talk Statewide Family Support Advocate

Department:

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Position Title:

Job Family Group:

Job Description Summary:

Job Description:

Job Duties:

Program Support 40%

• Serve as the liaison between the partnering sites volunteers clients the Program Director and the Baby Talk team
• Call track and follow-up on referrals received through the website and community partners
• Facilitate class logistics for both in person and virtual classes
  • Create client profile and collect necessary intake forms in the electronic data system (e.g. Nightengale Notes) or in-person
  • Schedule clients to each class in the electronic data system
  • Monitor client attendance to ensure completion
  • Provide communication to clients educators and those involved in classes regarding the schedule
  • Monitor supplies and needed materials (maintaining inventory) at class locations including client paperwork class materials educational support materials and updated resource brochures and handouts
• Use the standardized reminder systems for all participants (e.g. text messages reminder calls Teletask reminders)
• Provide consistent communication to the Baby Talk instructors and Baby Talk administrative team to share updates related to the program and ensure issues are addressed and progress is made
• Remain up to date on community resources and services provided to facilitate meeting Baby Talk participants needs outside of what the program provides
• Maintain a set schedule of hours at clinical locations to foster relationships and provide program-related support
• Provide backup and assistance for Sedgwick County and statewide Baby Talk classes and participants assigned to other staff members
• Proactively promote the Baby Talk program within partner sites and to other community organizations
• Engage in program outreach activities which may include occasional weekend or evening hours

• Support special projects to improve maternal and infant health including promoting research opportunities to program participants

Case Management 25%

• Identify and work with clients to resolve barriers to program participation
• Follow up with clients with positive screening results
• Identify client needs outside of the scope of the Baby Talk program
• Coordinate connections to other programs to meet the needs of the clients including:
  Referring through established partnerships with area programs
  Ensuring follow-through with enrollment participation as needed
  Provide assistance to navigate through various systems related to access to services
  Identify barriers and assist clients in strategizing to overcome these obstacles (e.g. transportation childcare)
• Establish facilitate and follow-up on client referrals to other community/clinic programs
• Report issues outside of scope to Program Manager

Data Collection and Entry 25%

• Obtain necessary authorizations and consent from clients
• Collect initial completion and birth outcomes or other required program data directly from clients
• Enter data relative to the program from all sites

Administrative and Grant Support 10%

• Attend bi-weekly CRIBS program and Baby Talk staff meetings
• Assemble class binders and ensure adequate supplies and materials are available for participants
• Attend Baby Talk site meetings and assisting with scheduling
• Attend all KDHE required trainings webinars and conferences
• Assist with the completion of quarterly grant update reports and annual grant applications
• Participate in collaborative work with other state-wide sites including attendance at relevant conferences trainings and workshops

This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. It is only a summary of the typical functions of the job not an exhaustive list of all possible job responsibilities tasks duties and assignments. Furthermore job duties responsibilities and activities may change at any time with or without notice.

Work Environment:

• This position is in-person with no remote work option.
• Reliable transportation and some evening availability required.
• Occasional weekend availability required 2-3 times a year to support the program.
• Office is primarily located on the Wesley Medical Center campus in the Wesley Medical Arts Tower. If assigned to a partnering clinic the position will include scheduled time at that location.

Required Qualifications:

Education: High school diploma/GED

Work Experience:

• Experience with databases email the internet Zoom Teams Microsoft Word Excel and PowerPoint

Preferred Qualifications:

Education: Bachelors degree in health social work psychology or related field

Work Experience:

• 2 years experience working in one of the following areas: with community-based programs heath care systems health departments or clinics
• Experience with maternal infant health and other support resources available in the community
• Bilingual in Spanish
• Experience with data collection and entry
• Experience working with the KanCare system and/or the uninsured population
• Experience with the Integrated Referral and Intake System (IRIS) and/or Nightengale Notes

Skills:

• Customer service
• Communication skills
• Problem-solving skills
• Maintain confidentiality
• Organization and multi-tasking skills
• Time management skills
• Detail oriented

Required Documents:

• Resume
• Cover Letter

Comprehensive Benefits Package: