Customer Support

Manatal Tech Team Account (Production)

Job Location:

New York City, NY - USA

Monthly Salary: ฿ 15000 - 20000

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Respond to customer queries in a timely and accurate way via phone email or chat

Identify customer needs and help customers use specific features

Analyze and report product malfunctions (for example by testing different scenarios or impersonating users)

Update our internal databases with information about technical issues and useful discussions with customers

Monitor customer complaints on social media and reach out to provide assistance

Share feature requests and effective workarounds with team members

Inform customers about new features and functionalities

Follow up with customers to ensure their technical issues are resolved

Gather customer feedback and share with our Product Sales and Marketing teams

Assist in training junior Customer Support Representatives

Respond to customer queries in a timely and accurate way via phone email or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions (for example by testing different scenarios or impersonating users)Update our internal databases with information ab...