Senior Customer Service Agent – Pharma (Coldstore)

TheCustomer Service Agent Pharma(Coldstore)is responsible for managing daily customer service activities related to the handling and storage ofpharmaceutical products within our temperaturecontrolled Coldstore environment. You act as a central point of contact for both internal teams and externalpharmaclients/shippers ensuring timely and accurate communication while safeguarding GDP (Good Distribution Practice) compliance and product integrity.

At Maersk you will join a diverse international organization working toward our ambition of becomingThe Global Integrator of Container Logistics. From day one you will experience our dynamic culture and commitment to continuous learning digital innovation and customercentric solutions.

This position is based at our stateoftheart Coldstore facility at Maasvlakte.

We Offer

• A key role within a specialized highly regulatedpharmacoldchainlogistics operation.
• A diverse and motivated team working closely on highvalue temperature-sensitivepharmaceutical cargo.
• Flexibility to work from home for a few days per week (after onboarding).
• Opportunities for international career development across Maersk.
• An attractive compensation package including an annual performance-based bonus.
• 30 days of paid annual leave.

Key Responsibilities

• Develop and maintain a strong understanding ofpharmacustomer needs GDP requirements and Coldstore operational capabilities.
• Build and nurture strong relationships withpharmaceutical customers and internal operational/quality teams.
• Act as the voice of thepharmacustomer ensuring their quality temperature and handling requirements are consistently met.
• Provide timely and precise shipment updates including temperature status deviations special handling requests and storage information.
• Support GDP-compliant documentation processes including deviation forms temperature logs release documents and customer-specific reporting.
• Coordinate multi-modal inbound and outbound transport flows for refrigerated/temperaturecontrolled cargo.
• Participate in customer meetings together with Sales Operations and Quality to ensure seamless alignment.
• Proactively identify upselling or valueadding service opportunities (e.g. premium monitoring additional reporting special services).
• Work closely with Coldstore operations to ensure agreed turn-times and SOP compliance are achieved.
• Identify root causes of service or quality issues and support continuous improvement initiatives.

We Are Looking For

• Strong problem-solving skills and a high level of accuracy crucial in a regulated Coldstore environment.
• Preferably experience inpharmalogistics coldchain handling warehouse operations or GDPregulated environments.
• Excellent verbal and written communication skills in English; proficiency in Dutch is strongly preferred.
• A motivated enthusiastic team player with a strong sense of ownership and a cando mentality.
• Customer-first mindset: able to translate specializedpharmastorage and handling requirements into reliable solutions.
• Strong stakeholder management skills with the ability to influence without authority and effectively manage expectations.
• Comfort working with deviation procedures incident logging and quality follow-up according to GDP.
• Availability to work from our Maasvlakte facility.
• Ability to provide a VOG as part of pre-employment screening.

If you are ready to take on this challenge and make a tangible difference lets connect. Were excited to see what youll bring to the team!

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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