Library Operations Supervisor MULTIPLE POSITIONS

Customer Experience Library Operations Supervisor - MULTIPLE POSITIONS BELOW

Pierce County Library System

Hiring Range:$37.04 - $44.01 per hour;Pay Grade Range:$37.04 - $52.54 per hour

Compensation

PierceCounty Library System offers a compensation program which recognizes qualifications and experience relevant to each position. The starting pay isestablishedtypically within the hiring range below based upon the experience of the individual hiredintothe role. Our compensation package also includes annual increases for eachadditionalyear of experience and tenure in the role up to the maximum (current year maximum outlined in pay grade range above). Eligibility for overtime is exclusive to positions which are FLSA status non-exempt below.

FLSA Status:Non-exempt

Position Status:Regular

Union Status:Represented

Locations and Schedules:

*Schedule is subject to change.

Position Summary

Oversees the daily operations of an assigned library within the Pierce County Library System. Hires trains supervises coaches develops engages and evaluates the performance of assigned staff including vendors volunteers and contractors.Ensures high-quality customer-focused library services that align with the Librarys strategic plan. Leads and coordinates a wide range of library operations within an assigned region including scheduling payroll budget customer service staff supervision customer behavior management and facilities and analyzes complex situations and problems identifies and implements logical solutions and effectively integrates and manages multiple systems and priorities to ensure efficient library operations. Works collaboratively with public service supervisors support departments and other library leaders to ensure efficient use of resources. Leads development of staff capacity maintaining service standards guiding local collection efforts and fostering community relationships. Member of the Regional Supervisory Team and actively participates in and contributes to overall leadership of region and regularly provides supervisor support to other locations.

Essential Job Functions

Each function below represents a core responsibility of the role. Percentages reflect the estimated time spent on each function.

Secondary Responsibilities

These tasks are performed occasionally or in support of primary duties:

May direct volunteer work.

May collaborate with others internally serve on other teams and committees

Core Competencies

Customer Focus

Teamwork

Communication

Leadership

Problem Solving

Change and Learning

Positive Attitude

Professional Integrity

Diversity

Leadership Competencies

Builds Trustworthy Relationships

Communicates Effectively

Builds Successful Teams

Manages and Develops People

Achieves Results

Facilitates Innovation and Change

Demonstrates Leadership

Required Qualifications

Combination of education and experience to demonstrate the knowledge skills and abilities to successfully perform the duties of the position which may include:

Bachelors degree and

Three to five years library or customer service experience with two years in a supervisory capacity.

Must pass a background check.

Ability to work evenings and weekends and adapt to schedule changes.

Technology Requirements

Required:

Ability to effectively navigate basic electronic record creation and storage (e.g. timecard/HRIS performance review network drive storage)

Use of basic office equipment (e.g. PC printer phone fax mouse security alarm)

Basic keyboard and alpha/numeric data entry skills

Intermediate PC navigation skills in a Windows based environment; ability to connect to a device and print

Ability to navigate search and use basic web functions and applications

Intermediate MS Office Suite skills (e.g. Outlook Word Excel) to satisfactorily complete job responsibilities

Ability to collect audit analyze data sufficient to formulate recommendations and make decisions as required by position

Experience in ebook/e-collection and use

Experience with Integrated Library System Inventory or Data Management system

Ability to document instructions troubleshoot and teach basic level MS Office Suite (e.g. Outlook Word Excel) to satisfactorily complete job responsibilities

Preferred:

Troubleshoot and teach basic level questions regarding the above

Training curriculum development

Presentation software

Work order systems

HR systems

Physical Requirements

Ability to lift up to 35 pounds occasionally.

Frequent sitting standing walking and reaching.

Use of standard office equipment.

Must be able to lift and carry library materials and push/pull loaded carts.

Work environment involves everyday risks or discomforts that require normal safety precautions.

Travel Requirements

Travel within Pierce County for other library support supervision meetings training or events.

Reporting Structure

Reports to: Regional Services Manager

Supervises: Assigned staff

Benefits:

• Sick Leave
• Medical Dental and Basic Life Insurance
• Long-Term Disability
• Vacation
• State Retirement System
• Employee Assistance Program
• Employees have an opportunity to participate in the Deferred Compensation Program.
• Additional life insurance for the employee and family is available through payroll deduction.