HR Operations & Investigations Manager

This is a remote position.

About CYB Human Resources

CYB Human Resources is a national HR consulting firm supporting small to mid-sized businesses across the U.S. We act as our clients outsourced HR department providing compliant practical and people-first HR guidance.

As we continue to grow we are strengthening our internal HR operations structure to support our consultants HR assistants and leadership team. This role is a critical part of that structure and is designed to reduce HR Consultant leadership involvement in day-to-day execution while maintaining high-quality HR support for clients.

Why This Role Matters at CYB

The HR Operations & Investigations Manager is a hands-on execution and oversight role responsible for managing internal HR workflows overseeing investigations and employee relations matters and serving as a key escalation point for HR Assistants.

This role includes limited client-facing interaction related to investigations complaints and escalations but does not involve completely owning client relationships leading recurring client meetings or setting an entire HR strategy.

This position exists to absorb operational HR work manage investigations and prepare CYB HR Consultant and leadership with clear summaries and recommendations allowing CYB leadership to focus on strategy business development and high-level client relationships.

HR Operations & Internal Oversight

• Oversee day-to-day HR execution across multiple client accounts
  

• Review and approve HR work prepared by HR Assistants before it is client-facing
  

• Serve as the first escalation point for HR Assistants on:
  

• Employee relations questions
  

• Documentation and compliance concerns
  

• Investigation intake and next steps
  

• Ensure timely accurate and professional HR responses
  

• Take escalated client calls related to complaints hotline issues and investigations (HR Assistants take the initial calls and provide initial triage packets for initial review)
  

• Coordinate and oversee investigations including:
  

• Assigning fact-gathering tasks to HR Assistants
  

• Reviewing notes timelines and documentation
  

• Ensuring consistency neutrality and compliance in investigative steps
  

• Identify and immediately escalate high-risk matters (including harassment discrimination retaliation wage and hour issues or threats of litigation) to CYB leadership and external counsel in accordance with CYB protocols
  

• Prepare alongside the HR Assistants clear investigation summaries outlining:
  

• Allegations and key facts
  

• Risk considerations
  

• Documentation status
  

• Participate in occasional Zoom client meetings (investigations with employees briefing owners or leadership) to review investigation findings and process
  

• Escalate investigations to CYB HR Consultants and leadership with recommendations; final decisions remain with leadership
  
  

• Independently research and monitor federal state and local employment law changes impacting CYBs nationwide client base
  

• Analyze statutes agency guidance and regulatory updates to identify risk applicability and required action
  

• Synthesize complex legal and compliance information into clear practical bite-sized summaries for internal teams and client-facing use
  

• Prepare concise compliance digests and updates that clearly explain:
  

• What changed
  

• Who is impacted
  

• Risk considerations
  

• Recommended next steps
  

• Proactively flag emerging compliance trends or risks and support the development of internal compliance resources and trackers
  

• Demonstrate strong judgment and clarity when translating legal requirements into actionable HR guidance for non-legal audiences
  

This role has direct supervisory responsibility for HR Assistants including performance feedback and development input.

• Directly supervise HR Assistants including reviewing and approving client-facing emails and communications for accuracy tone and compliance
  

• Provide ongoing coaching and performance management related to HR fundamentals compliance judgment and adherence to CYB standards
  

• Establish enforce and continuously improve consistent workflows quality controls and expectations for assistant-level work
  
  

• Track HR tasks deadlines and escalations across the team
  

• Maintain clear internal documentation and hand offs
  

• Prepare HR Consultants for meetings by summarizing issues risks and recommended next steps
  

• Flag patterns gaps or risks across client work for HR Consultant and leadership awareness
  

• Support improvements to internal HR processes and efficiency
  
  

Important Role Clarification

This role:

• Includes limited client-facing interaction for investigations and escalations
  

• Does not independently own client relationships
  

• Does not lead recurring client meetings
  

• Does not set HR strategy or make final decisions
  

Success in this role is measured by:

• Reduced leadership involvement in daily HR execution
  

• Quality and timeliness of investigation management
  

• HR Assistant independence and performance
  

• Clear concise escalation and preparation for leaderships meetings and client interactions
  

Requirements

Required Qualifications

• 6 years of progressive HR experience in generalist HR operations or HR management roles
  

• Demonstrated experience managing employee relations issues and investigations end-to-end including interviews documentation and advising on next steps.
  

• Demonstrated proficiency in HR compliance fundamentals including federal and multi-state employment laws.
  

• Demonstrated ability to manage multiple projects clients and employees simultaneously while maintaining accuracy and performance under pressure.
  

• Proficient in reviewing HR documentation and communications for accuracy and compliance
  

• Comfort handling sensitive conversations with clients and employees
  

• Strong judgment organization and follow-through
  

• Excellent communication skills (written & verbal)
  

• Familiarity with workflow/project management tools
  

• Proficiency with Microsoft 365 and HRIS platforms (Gusto Rippling or similar)
  

• Experience using AI tools such as ChatGPT for drafting support
  

Preferred (Not Required)

• PHR or SHRM-CP certification (or willingness to pursue in the future)
  

• Experience working with small & growing businesses (20-100 EEs)
  

• Experience in a consulting or outsourced HR environment
  

• Multi-state HR exposure
  

Benefits

Work Environment & Benefits

• 100% remote
  

• Monday-Friday 8:00 AM-5:00 PM Mountain Time (Some flexibility will be required to support time-sensitive investigations or client escalations across time zones.)
  

• Professional home office setup and reliable high-speed internet required