Ops Director, India
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Location
Bangalore India On-site Full-time
What youll be spending your time on:
- Build a strong partnership with the regional teams to support their needs and their customers needs.
- Sets strategic goals for operational efficiency and increased productivity in the region
- Drives performance for the India Region Ops centre managing closely and collaborating with local leads to meet and exceed market standards.
- Pushes operational excellence of the various operational functions by leading initiatives that optimise internal efficiency and SLA performance of each function.
- Aligns with the global teams around new products clients services regulations & procedures to support our customers in the region with best-in-class experience with a heavy focus on localisation.
- Enhances the local operational knowledge to implement global solutions to improve the effectiveness and quality of services.
- Leads and supports the market needs and enhancements.
- Be the focal point for alignment communication and escalation to increase the operations scalability for Payoneer business and operations.
- Provides leadership coaching and mentorship to the team managers/team leaders.
- Projects a positive image of the organization to employees customers industry and community.
- Provides growth opportunities for staff in terms of knowledge and career development.
Is this you
The Payoneers are:
Accountable Adaptable Collaborative Communicative Fast Learners Independent Motivated Problem Solvers Resilient Technically Proficient
Who we are looking for:
- An experienced regional leader with a proven track record leading sizable teams to meet the operations goals and objectives.
- Experience working in a matrix reporting structure comfort with technology products/services and understanding of global customers.
- Energetic motivated self-starter who can learn quickly in a fast-paced environment and thrives on customer delivery.
- You will require strong initiative a confident voice and tenacity to push for local needs.
- Strong in building relationships and interactions with people
- You have unflagging attention to detail and overall commitment to excellence.
For this role you have:
- Masters Degree at least 12 years proven track record in leading team is a must
- High level of competency (organization prioritization and problem-solving skills) with detailed-oriented mindset.
- Leadership and people management experience
- The ability to work with all teams globally including sales finance marketing risk and compliance.
- Strong experience collaborating across regions and time zones
- Creative skills with the ability to be independent and the strive for excellence in a changing environment.
- Excellent communication (presentation written and oral) skills
- Multi-tasking skills and quick learner
- A strong ability to work and lead a team independently.
The following would be considered a plus:
- Experience in the Payments and Banking industry
- Industry exposure across e-commerce and digital services
- Experience in leading operations team in fintech or financial services
- Experience with data analytics & BI tools
- Experience with India specific RBI regulations and audit procedures
Required Experience:
Director
Key Skills
- Fundraising
- Management Experience
- Coaching
- Analysis Skills
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Mentoring
- Public Speaking
- negotiation
- Supervising Experience
About Company
In today’s borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally through our cross-border payments platform. With Payoneer’s fast, flexible, secure and low-cost solu ... View more
