IT Support Specialist

Description

Oracle Cloud Infrastructure (OCI)powers Oracles global cloud services throughhighly available large-scale enterprise-grade data center environments. The Data Center Infrastructure Operations / Facilities team plays a critical role in sustaining OCIs performance security and operational resilience by ensuring infrastructure systemsoperatereliably at scale.

You will join a technically rigorous organization with a culture grounded inoperational excellence disciplined processes and continuous improvement where infrastructure reliability safety and execution quality are foundational to delivering cloud services worldwide.

This role ensures workflow tools operate reliably in a 24x7 mission-critical environment enabling effective ticketing automation and cross-team collaboration between IT engineering and facilities operations.

Ideal Candidate

• Technical / Industry Experience
• Experience administering Jira and Confluence in enterprise or mission-critical environments (years of experience commensurate with role level).
• Bachelors Degree in Information Technology Computer Science or equivalent practical experience.
• Strong proficiency with advanced Jira administration including permission schemes automation rules custom fields and third-party app management (e.g. ScriptRunner).
• Help with Onboarding new hires and assisting in setting up their computers.
• Working knowledge of ITIL-aligned ITSM processes change management and security best practices.
• Experience supporting tools used in 24x7 operational environments or infrastructure organizations is strongly preferred.

Skills and Competencies

• Strong troubleshooting and root-cause analysis skills with the ability to resolve platform issues efficiently and prevent recurrence.
• Clear effective communicator with the ability to produce concise technical documentation and guide users through new workflows and features.
• Highly organized and self-directed capable of managing multiple priorities while collaborating effectively with both technical and non-technical stakeholders.

Responsibilities

Perform performance trend analysis and manage the server/network capacity. Propose client configuration and implement technical solutions to enhance and/or troubleshoot the system. Work with others to define coordinate vendor purchase needs. Responsible for support documentation as well.

Key Responsibilities

• Administer configure and support Jira and Confluence environments including advanced customization to meet the needs of data center and infrastructure operations teams.
• Design and maintain custom workflows dashboards fields automation rules notifications and permission schemes that support operational execution and visibility.
• Integrate Jira with enterprise platforms and tooling (e.g. ServiceNow collaboration tools automation services) to improve data flow efficiency and reporting.
• Monitor application health and performance troubleshoot issues and ensure system availability in alignment with Oracle security audit and compliance requirements.
• Support platform upgrades migrations and patching ensuring minimal disruption to operational teams.
• Develop and maintain user documentation standards and training materials supporting effective adoption and consistent usage across global teams.
• Provide tiered support and guidance to end users resolving configuration issues and identifying opportunities to improve workflows and usability.

Why Oracle Cloud Infrastructure

Global impact at scale: Contribute directly to how mission-critical OCI data centers operate across regions and continents influencing infrastructure reliability security sustainability and long-term capacity growth.

Technically rigorous environment: Work alongside experienced engineers automation specialists and compliance teams in a rapidly scaling hyperscale cloud infrastructure where disciplined execution and technical depth matter.

Culture built on operational excellence: Join an organization that values safety process rigor clear accountability and continuous improvement as foundational to protecting uptime and customer trust.

Long-term career development: Benefit from internal mobility role-based technical training and development opportunities designed for professionals building long-term careers in cloud infrastructure and facilities operations.

Qualifications
Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $32.84 to $67.88 per hour; from: $68300 to $141200 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge skills experience market conditions and locations as well as reflect Oracles differing products industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical dental and vision insurance including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC3