Student Ticketing Support
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Job Location:
Irvine, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
Provide general admin/office support.
Responsibilities
EVENT SUPPORT Assist with ticketing and scanning at free and paid events on-campus and occasionally off-campus (transportation arranged). Help manage Pick Up Upon Arrival tickets and RSVP lists at events. Use scanners at events to validate tickets. Ensure all attendees have a valid ticket and send any invalid tickets back to the ticket office for further investigation. Sell tickets. Reprint tickets. Adhere to PCI compliance regulations for dealing with credit cards. TICKETING OFFICE SUPPORT Provide customer service support during regular Ticketing Services hours Monday-Friday 9 a.m. 4 p.m. to patrons who are purchasing in-person or over the phone. Clean up duplicates within the system on an ongoing basis. Format and clean up new accounts within the system on an ongoing basis. Assist with general office tasks. PATRON INTERACTIONS : Complete their orders/ ticket exchanges. Help users with their online accounts. Answer questions about events parking and directions. Register their vehicle for free parking. Provide superb customer service to all patrons on campus including students faculty staff and external visitors. Other duties as assigned.
Required Qualifications
Little to minimal prior experience. Ability to learn support process. Familiarity with Microsoft Office Suite.
Provide general admin/office support.
Responsibilities
EVENT SUPPORT Assist with ticketing and scanning at free and paid events on-campus and occasionally off-campus (transportation arranged). Help manage Pick Up Upon Arrival tickets and RSVP lists at events. Use scanners at events to validate tickets. Ensure all attendees have a valid ticket and send any invalid tickets back to the ticket office for further investigation. Sell tickets. Reprint tickets. Adhere to PCI compliance regulations for dealing with credit cards. TICKETING OFFICE SUPPORT Provide customer service support during regular Ticketing Services hours Monday-Friday 9 a.m. 4 p.m. to patrons who are purchasing in-person or over the phone. Clean up duplicates within the system on an ongoing basis. Format and clean up new accounts within the system on an ongoing basis. Assist with general office tasks. PATRON INTERACTIONS : Complete their orders/ ticket exchanges. Help users with their online accounts. Answer questions about events parking and directions. Register their vehicle for free parking. Provide superb customer service to all patrons on campus including students faculty staff and external visitors. Other duties as assigned.
Required Qualifications
Little to minimal prior experience. Ability to learn support process. Familiarity with Microsoft Office Suite.
Key Skills
- English
- AXA
- Immigration
- Litigation Attorney
- Big Data
